Customer Service Advisor (Northallerton)

JR United Kingdom; Northallerton; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Payment Support Team. This role offers a competitive salary and the opportunity to make a real difference in customers' lives by guiding them through challenging situations. With a focus on flexibility, the position allows for breaks and occasional home working. The company provides extensive support for career development, online GP access, and generous family leave policies. If you have strong communication skills and a passion for helping others, this is the perfect opportunity for you.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental cover

Qualifications

• Experience in customer service or related fields.
• Ability to handle challenging situations with resilience.

Responsibilities

• Assist customers with billing queries and payment issues.
• Provide personal and brilliant service to customers.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Social network you want to login/join with:

Customer Service Advisor (Northallerton), Northallerton

Client:

EE

Location:

Northallerton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Where: Darlington

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Shifts: The department is open from 08:00am until 06:00pm, so no late evening shifts and only one weekend in three!

Are you someone with a wealth of life experience that can help you navigate challenging situations? This could be resilience from raising a family or the life skills you've built up from years of building relationships. If so, you have the transferable skills to succeed in a Payment Support role with EE.

Join our Payment Support Team in Darlington to support and guide customers during difficult times. You’ll help with billing queries, assist those behind on payments, and more. With training provided, you will be the expert they need, delivering a personal and brilliant service.

This role is designed with flexibility in mind to support your life commitments, including scheduling breaks, banking time, and occasional home working.

What’s in it for you?

• A starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks for those caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds yearly.
• Support for career development and growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover for you and your family.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?