Customer Operations Coordinator (Hiring Immediately)

JR United Kingdom; Belfast; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Customer Operations Coordinator to join their team in Finaghy. This part-time role offers a chance to lead and support a dedicated team while providing exceptional customer service. With flexible shifts and full training provided, you'll help foster a positive environment and engage with the local community. Enjoy benefits like a generous holiday allowance, a competitive pension scheme, and discounts on store products. If you have a passion for customer care and leadership, this is your opportunity to make a difference.

Benefits

36 days holiday

Pension scheme with up to 10% employer contributions

30% discount on all Co-op products

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Wagestream - money management app

Qualifications

• A genuine care for customers and members’ needs.
• Strong organizational and problem-solving skills.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop your team's capabilities through coaching and training.
• Ensure the store remains safe, legal, and fully operational.

Skills

Customer Service

Leadership

Organizational Skills

Problem-Solving

Teamwork

Education

High School Diploma

Job description

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Customer Operations Coordinator (Hiring Immediately), finaghy

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Client:

Co-op

Location:

finaghy, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Closing date: 07-05-2025

Customer Team Leader Location: 32 Upper Malone Road, Belfast, BT9 5NA Pay: £13.65 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 6am, afternoons, late evenings until 10pm and weekends, to be discussed at interview. The role will also include working in our in-store bakery.
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things differently. For over 175 years, we’ve been focused on making things fairer for our members and their communities, and as a colleague, we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do

• Provide friendly and thoughtful service – offering welcoming, helpful, and considerate assistance every day, often managing the store and handling challenging situations in our in-store bakery
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Ensure the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to enhance the shopping experience for customers
• Support your store manager by deputising when they’re not present and assisting with HR processes
• Lead the introduction of new products and services, working closely with your team to implement change and gather feedback
• Build relationships and engage with your local community, supporting the delivery of the local Co-op community plan

This job would suit people who have

• A genuine care for customers and members’ needs
• The ability to balance leading and supporting your team while working on the shop floor
• Excellent people skills to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow, and develop leadership skills
• Flexibility to work various shifts

Why Co-op?

• Full, paid training and support for your personal development and career growth
• 30% discount on all Co-op products in-store plus 10% on other brands
• A pension scheme with up to 10% employer contributions
• Wagestream – a money management app allowing access to a portion of your pay as you earn it
• 36 days of holiday (including bank holidays, pro-rata for part-time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition & fitness consultations
• 24/7 employee assistance service
• Rota sharing three weeks in advance accessible via your phone
• Cycle-to-work scheme

Building an inclusive workplace
We aim to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are part of the Disability Confident scheme, which means we will always offer an interview to disabled candidates who meet the minimum criteria for a job.
We will ask if you'd like to be considered under the Disability Confident scheme when you apply.
If invited to participate in the recruitment process, we’ll ask if you need any reasonable adjustments to enable your participation.
More information about our recruitment process can be found at jobs.coop.co.uk/apply-process.
More about the Disability Confident scheme and our diversity commitments at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application, you’ll complete two online assessments, taking around 20 minutes.
We reserve the right to remove the vacancy before the scheduled closing date.