Customer Operations Coordinator (Hiring Immediately)

JR United Kingdom; Newtownabbey; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a forward-thinking company as a Customer Operations Coordinator, where you will lead a dedicated team in delivering exceptional service. This role offers the chance to grow your career with comprehensive training and a supportive environment. Enjoy benefits like a generous holiday allowance, a pension scheme with employer contributions, and discounts on products. If you have a passion for customer care and leadership, this position is perfect for you. Be part of a community-focused organization that values inclusivity and personal development.

Benefits

36 days holiday

Pension with up to 10% contribution

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Employee assistance service

Paid training

Pay advances via Wagestream

Qualifications

• Experience in customer service and team leadership.
• Ability to manage store operations and handle challenges.

Responsibilities

• Lead the store team and provide excellent customer service.
• Train and develop team members while ensuring store safety.

Skills

Customer Service

Leadership

Organizational Skills

Problem-Solving

Flexibility

Job description

Customer Operations Coordinator (Hiring Immediately), Newtownabbey

Client:

Co-op

Location:

Newtownabbey, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Closing date: 07-05-2025

Customer Team Leader

Location: 32 Upper Malone Road, Belfast, BT9 5NA

Pay: £13.65 per hour

Contract: 16 hours per week + regular overtime, permanent, part-time

Working pattern: Varied shifts including early mornings from 6am, afternoons, late evenings until 10pm, and weekends, to be discussed at interview. The role will also include working in our in-store bakery.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits like 36 days holiday, a pension with up to 10% Co-op contribution, virtual healthcare services for you and your family, and a 30% discount on all Co-op products.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team—coaching and supervising Customer Team Members, deputising for the Store Manager, and performing tasks like re-stocking shelves and cleaning spillages.

At Co-op, we focus on fairness for members and communities. We support your physical, mental, and financial wellbeing, offering policies for various life events.

What you’ll do

• Provide friendly, helpful service, managing the store and handling challenging situations.
• Develop your team through coaching and training, fostering an inclusive culture.
• Ensure store safety, legality, and operational standards.
• Manage stock accuracy and diligence checks to enhance shopping experience.
• Support the store manager and handle HR processes.
• Introduce new products and services, encouraging feedback.
• Build community relationships and support local initiatives.

This job would suit people who have

• A genuine care for customers and members.
• The ability to balance leadership and support roles on the shop floor.
• Great people skills and relationship-building abilities.
• Strong organizational and problem-solving skills.
• A desire to learn and develop leadership skills.
• Flexibility to work various shifts.

Why Co-op?

• Paid training and support for your career growth.
• 30% discount on Co-op products, plus discounts on other brands.
• A pension scheme with up to 10% employer contributions.
• Access to Wagestream for pay advances.
• 36 days of holiday (including bank holidays).
• Virtual healthcare services for you and your family.
• Employee assistance service available 24/7.
• Rota scheduling shared three weeks in advance.
• Cycle-to-work scheme.

Building an inclusive workplace

We welcome applications from everyone and aim to create inclusive environments. We make reasonable adjustments for disabilities and are part of the Disability Confident scheme. We’ll ask if you'd like to be considered under this scheme during application.

As part of the application process, you'll complete two online assessments (~20 minutes). We may remove the vacancy before the closing date.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more info.

Do not provide bank or payment details when applying. All applications should be made via the 'Apply now' button.

Created on 08/05/2025 by JR, United Kingdom