Customer Operations Coordinator (Hiring Immediately)

JR United Kingdom; Lisburn; On-site; GBP 60,000 - 80,000; Part time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Customer Team Leader, der Teil eines freundlichen Teams wird. In dieser Rolle sind Sie verantwortlich für die Unterstützung des Teams, die Gewährleistung eines hervorragenden Kundenservice und die Überwachung der täglichen Abläufe im Geschäft. Mit einem starken Fokus auf Teamarbeit und Kundenbindung bietet diese Position die Möglichkeit, Ihre Führungsfähigkeiten zu entwickeln und eine positive Arbeitsumgebung zu schaffen. Genießen Sie Vorteile wie bezahlte Schulungen, einen großzügigen Urlaubsanspruch und Zugang zu Gesundheitsdiensten. Wenn Sie leidenschaftlich daran interessiert sind, das Einkaufserlebnis zu verbessern und eine positive Auswirkung auf die Gemeinschaft zu haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

36 Tage Urlaub

10% Arbeitgeberbeitrag zur Altersvorsorge

Zugang zu virtuellen Gesundheitsdiensten

30% Rabatt auf Co-op Produkte

Bezahlte Schulungen

Zugang zu Wagestream für Gehaltsverwaltung

Mitarbeiterunterstützungsdienste 24/7

Fahrrad-Leasing-Programm

Qualifications

• Starke Menschenkenntnisse und Beziehungsaufbau.
• Motiviert, Führungskompetenzen zu erlernen und zu entwickeln.

Responsibilities

• Führen und unterstützen des Teams, während man im Geschäft arbeitet.
• Sicherstellen, dass der Laden sicher und betriebsbereit bleibt.

Skills

Kundenservice

Teamführung

Organisationsfähigkeiten

Problemlösungsfähigkeiten

Job description

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Customer Operations Coordinator (Hiring Immediately), Lisburn

Job Details:

• Client: Co-op
• Location: Lisburn, United Kingdom
• Job Category: Other
• EU work permit required: Yes
• Job Views: 4
• Posted: 08.05.2025
• Expiry Date: 22.06.2025

Job Description:

Closing date: 07-05-2025

Customer Team Leader

Location: 32 Upper Malone Road, Belfast, BT9 5NA

Pay: £13.65 per hour

Contract: 16 hours per week + regular overtime, permanent, part-time

Working pattern: Varied shifts including early mornings from 6am, afternoons, late evenings until 10pm, and weekends, to be discussed at interview. The role includes working in our in-store bakery.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

About the Role:

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll receive dedicated support to help grow your career, along with benefits like 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on Co-op products.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team—coaching and supervising Customer Team Members, deputising for the Store Manager, and performing tasks like restocking shelves and cleaning spillages.

What You’ll Do:

• Provide friendly, welcoming, and helpful service, often managing the store and handling challenging situations.
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance shopping experience.
• Support your store manager by deputising and handling HR processes.
• Introduce new products and services, encouraging team feedback.
• Build relationships and support local community initiatives.

Ideal Candidate:

• Genuinely cares for customer and member needs.
• Balances leading/supporting the team with hands-on store work.
• Possesses strong people skills and relationship-building abilities.
• Has organizational and problem-solving skills.
• Motivated to learn and develop leadership skills.
• Flexible to work various shifts.

Why Co-op?

• Paid training and support for career development.
• 30% discount on Co-op products; 10% on other brands.
• Pension scheme with up to 10% employer contributions.
• Access to Wagestream for pay management.
• 36 days holiday including bank holidays (pro-rata for part-time).
• Virtual healthcare services for you and your family.
• Employee assistance services available 24/7.
• Rotas shared three weeks in advance.
• Cycle-to-work scheme.

Building an Inclusive Workplace:

We welcome applications from everyone and aim to create inclusive environments. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. Please indicate if you wish to be considered under this scheme when applying. We also require online assessments as part of the application process.

Note: We reserve the right to close the vacancy early if necessary.