Managed Services Account Manager (Comms & IT)

Telappliant; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is on the lookout for versatile Account Managers to join their dynamic team. This role involves selling a comprehensive suite of managed services, including Telecoms and IT Support, while employing a consultative sales approach. The ideal candidate will have a minimum of 5 years of experience in account management within the managed services sector, showcasing a strong ability to build and maintain client relationships. Join a forward-thinking company where your contributions will directly impact customer success and drive growth in a rapidly evolving digital landscape.

Qualifications

• 5+ years of sales or account management experience in managed services.
• Strong consultative sales approach and interpersonal skills.
• Ability to build lasting client relationships.

Responsibilities

• Identify and pursue new business opportunities.
• Build and maintain long-term client relationships.
• Manage the full sales cycle from prospecting to closing.

Skills

Sales Experience

Account Management

Consultative Sales Approach

Interpersonal Skills

Client Relationship Building

Industry Knowledge

Tools

Salesforce

Autotask

Kaseya

Ability

Quoting Platforms

Job description

Job Description

About Us

We are a dynamic and forward-thinking managed services provider, delivering a comprehensive range of solutions across Telecoms, Connectivity, IT Support, and Cybersecurity. With a strong foundation built on technical expertise and exceptional customer service, we are committed to helping businesses succeed in an ever-evolving digital landscape. As part of our ambitious growth strategy, we are expanding both organically, by deepening relationships with our customers, and inorganically, through strategic acquisitions that enhance our capabilities and market presence. At Telappliant, we value integrity, innovation, and collaboration, creating an environment where our team can deliver meaningful results and drive success for our clients.

Role Summary

We are seeking versatile Account Managers who can sell our full suite of managed services, including Telecoms, Connectivity, IT Support, and Cybersecurity. While all Account Managers are expected to deliver solutions across these areas, individuals may lead with either Telecoms or IT based on their strongest area of expertise. This role requires a consultative sales approach, a deep understanding of client needs, and the ability to develop and expand relationships, ensuring comprehensive support and value for our customers.

Key Responsibilities

·Proactively identify and pursue new business opportunities with the client base.

·Build and maintain strong, long-term client relationships to drive customer retention and revenue growth.

·Understand client needs to recommend solutions that align with their business goals.

·Manage the full sales cycle, from prospecting and presenting to negotiating and closing deals.

·Collaborate with marketing and service delivery teams to ensure seamless delivery of services.

·Stay updated on industry trends and competitor offerings to maintain a competitive edge.

·Accurately track and report on sales activities and pipeline progress.

What Skills & Experience Will I Need?

To succeed in this role, you must have at least 5 years of sales or account management experience within the managed services industry. A consultative approach to sales and strong interpersonal skills are essential, along with the ability to build lasting client relationships. A solid understanding of contracts, recurring revenue models, and delivering value through tailored solutions is crucial. We are looking for someone who thrives in a smaller business environment, where resourcefulness and independence are key. Candidates should have a hands-on, pragmatic approach and the ability to navigate challenges without relying on extensive support structures. Experience with tools such as Salesforce, Autotask, Kaseya, Ability, and other quoting platforms is required. Self-motivation, resilience, and a results-driven mindset are essential for this role.