Guest Relations Supervisor - Rolex Bond Street

WATCHES OF SWITZERLAND; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Client Experience Supervisor for their new flagship boutique in London. This role involves leading a team to ensure exceptional service and a memorable client experience. The ideal candidate will possess strong organisational skills, a positive attitude, and a passion for luxury retail. Join a dynamic team dedicated to providing outstanding service and enhancing client satisfaction in a prestigious environment. This is a unique opportunity to grow your career in luxury retail while being part of a renowned brand's legacy.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

Virtual GP Service

Share Save Scheme

Birthday Off

Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• Experience supervising teams and delivering exceptional client experiences.
• Strong organisational skills with a keen eye for detail.

Responsibilities

• Support Hosts to deliver world-class experiences for Rolex clients.
• Assist the Client Experience Manager in maintaining service standards.

Skills

Organisational Skills

Team Leadership

Client Experience

Communication Skills

Attention to Detail

Flexibility

Job description

Due to our new Rolex Boutique opening on London's iconic Bond Street, The Watches of Switzerland Group is seeking to recruit a Client Experience Supervisor to support our team of Hosts.

The history of Rolex is inextricably linked to London, where the company was founded in 1905 by Hans Wilsdorf, making this new flagship location even more significant.

Job Description

Do you have excellent organisational skills? Do you have experience leading or supervising a team? Do you see yourself growing and developing your career in luxury retail? Are you skilled at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge?

Our Client Experience Supervisors are passionate about their work! As role models and team players, they support the Hosts to deliver the world-class experience our Rolex clients expect. Focusing on ensuring all stations are well-stocked and maintained, you will assist the Client Experience Manager and liaise with Sales Consultants to deliver an exceptional client experience.

About you

• A positive, "can-do" attitude
• Experience supervising colleagues
• Organised with a keen eye for detail
• A passion for delivering exceptional client experiences
• Experience in making and serving beverages
• Excellent communication skills with a natural flair for conversation
• Eager to learn and build on your retail and product knowledge
• A flexible team player always ready to go the extra mile

About Us

Founded in 1924, our world revolves around horological obsession. We prioritize luxury and our clients' needs, striving to make our showrooms and service extraordinary. Our experts assist with everything from finding the perfect luxury watch to showcasing the latest pieces from prestigious brands like Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel, and more.

The Watches of Switzerland Group is a FTSE-250 retail company with nearly 3,000 employees across the UK, Europe, and the US. We are the UK's leading luxury watch retailer, with a significant US presence and a jewelry offering. We operate over 190 showrooms, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, Omega, TAG Heuer, and Breitling, along with seven e-commerce websites.

Our success stems from strong, long-standing partnerships with prestigious luxury watch brands, impactful marketing, and leading-edge technology that provides our clients with a modern, distinctive luxury experience. Our highly trained and motivated staff are committed to delivering exceptional client experiences and building inclusive teams.

Our clients value our expertise, approachability, and exceptional service. We aim to make every interaction memorable and special.

Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• Virtual GP service available anytime
• Share Save Scheme
• Birthday Off
• Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to creating an inclusive environment that values each employee's unique background and perspective. Your application will be reviewed anonymously, focusing solely on your qualifications, skills, and experience.

Discover more about our roles, culture, and people here: Watches of Switzerland Group PLC on LinkedIn.