Enterprise Mobile Service Technician

ZipRecruiter; Greater London; On-site; Full time

Job summary

A leading company in agricultural equipment service is seeking an Enterprise Mobile Service Technician. This role involves performing advanced diagnostics and repairs on agricultural equipment, providing exceptional customer service, and mentoring trainees. The ideal candidate will have extensive diesel service repair experience and strong mechanical skills. Join a team that values hard work and offers growth opportunities while enjoying competitive compensation and benefits.

Benefits

Health insurance

401K with company matching

Generous PTO starting on day one

Paid holidays and special days

Ongoing professional development

Paid community volunteer time

Paid parental leave

Qualifications

• Minimum 5+ years of diesel service repair experience.
• Advanced knowledge of mechanical, electrical, and hydraulic systems.

Responsibilities

• Provide first-line mobile service support to customers.
• Perform advanced diagnostics and repairs on agricultural equipment.
• Mentor service technician trainees.

Skills

Mechanical skills

Customer service

Organizational skills

Communication skills

Education

High school diploma or equivalent

Associate degree preferred

Advanced diesel technician education – Level 3

Tools

Service Advisor

Job description

Job Description

THIS POSITION IS ELIGIBLE FOR A SIGN-ON BONUS OF UP TO $6,000+ DEPENDING ON EXPERIENCE

The Enterprise Mobile Service Technician independently performs in-field advanced diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural equipment, by operating a mobile service vehicle and traveling to customer locations throughout our TNE area of responsibility. The Enterprise Mobile Service Technician is responsible for the effective repair of machinery and components at high levels of quality across all TNE locations.

True North Equipment has been in business since 1949 and has 10 locations with over 200 employees. Our employees are key to our success and have helped us reach where we are today, operating in two states across the Red River Valley. True to our Values... Driven by You!

It takes our entire team to make True North Equipment exceptional. We desire individuals who are self-starters, hard workers, eager to learn, and ready for growth opportunities. Most importantly, we want you to enjoy working at TNE!

Key Responsibilities:

• Provide first-line mobile service support to True North Equipment customers
• Perform advanced diagnostics, repairs, reconditioning, and assembly on agricultural equipment, using the latest diagnostic technologies such as Service Advisor
• Participate in Service EDUCATE Training programs to develop skills and knowledge
• Deliver a professional experience to customers as a trusted technical advisor
• Mentor service technician trainees and support employee and customer training events
• Maintain knowledge of John Deere and competitive products
• Ensure the condition of vehicles, inventory, tools, and equipment is maintained
• Keep work areas clean and perform work neatly and orderly
• Follow all safety rules and regulations
• Complete work in a safe, professional, and timely manner
• Complete repair orders, reports, and forms promptly
• Account for all time and materials used in duties
• Document machine information and repairs accurately on work orders
• Participate in company-sponsored training to develop skills
• Engage in communication efforts such as meetings and huddles

Qualifications:

• Perform advanced repairs using specialized tools and manuals on machines of the technician’s specialty
• Minimum 5+ years of diesel service repair experience
• Excellent mechanical, computer, customer service, and organizational skills
• Advanced knowledge of mechanical, electrical, and hydraulic systems in agricultural and turf equipment
• Proficient in operating diagnostic vehicles and equipment, including Service Advisor
• Ability to lift at least 75 lbs repeatedly
• Advanced diesel technician education – Level 3
• High school diploma or equivalent; associate degree preferred
• Strong work ethic, communication skills, and professionalism
• Valid driver’s license with a clean MVR
• Legal work authorization in the U.S.
• Ability to work overtime, weekends, and perform quality work efficiently

Compensation & Benefits:

Hourly rate: $26-$45+ depending on experience, plus a company vehicle.

• Health insurance with premiums paid by TNE
• 401K with company matching
• Generous PTO starting on day one
• Paid holidays and special days
• Ongoing professional development
• Paid community volunteer time
• Paid parental leave
• And much more!

All new hires must pass background and drug tests, and may be subject to DOT testing. True North Equipment is an Equal Opportunity Employer and values diversity and inclusion in the workplace.