Housing Officer

TipTopJob; South Yorkshire; On-site; GBP 30,000; Full time

Job summary

A leading provider of specialised supported housing is seeking a dedicated Housing Officer to join their team. This role involves providing general and intensive housing management services, ensuring tenant satisfaction, and collaborating with various stakeholders. Ideal candidates will have experience with regulatory standards and a strong commitment to customer service.

Benefits

On-site parking

EAP Scheme: Smartclinic

Qualifications

• At least 2 years of experience with Tenancy and Community Standards.
• Knowledge of relevant regulatory standards.
• Experience delivering tailored customer services.

Responsibilities

• Deliver housing management services for vulnerable tenants.
• Handle tenancy sign-ups and resolve property concerns.
• Build relationships with tenants and stakeholders.

Skills

Customer Service

Communication

Problem Solving

IT Skills

Education

CIH, IRPM, or equivalent qualification

Tools

Microsoft Office

Job description

Housing Officer: Specialised Supported Housing

Location: Tankersley, Barnsley (with travel from Durham to Worcester)

Salary: Circa GBP 30,000

Hours: 37.5 hours per week, Monday to Friday

Are you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiency?

Our client, a leading provider of specialised supported housing, is seeking a dedicated Housing Officer to join their team.

The Role

As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services. From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities and ensuring tenant satisfaction.

Key Responsibilities

• Delivering housing management services, particularly for vulnerable tenants
• Handling general and intensive housing management responsibilities, including tenant engagement and resolving tenancy breaches
• Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities
• Ensuring delivery of excellent customer service tailored to individual tenant needs
• Collaborating with colleagues and partners to achieve shared objectives effectively

Skills and Qualifications

• At least 2 years of experience working with the Tenancy Standard, Transparency, Influence and Accountability Standard, and the Neighbourhood and Community Standard
• Knowledge of regulatory standards relevant to the role
• Experience of delivering excellent customer services that meet individual needs
• Strong IT skills, including proficiency in Microsoft Office
• Excellent communication skills, both verbal and written
• Ability to work independently and collaboratively to achieve objectives
• Problem-solving skills with a focus on customer service and satisfaction
• The ability to drive and have a reliable vehicle available for work purposes with business insurance
• CIH, IRPM, or equivalent qualification or degree (desirable)

Benefits

• On-site parking
• EAP Scheme: Smartclinic

Further Information

As part of the application process, successful CV applications including a covering statement will be asked to complete an application form for any missing information. This helps assess your application against the essential and desired job criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria to give your application the best consideration.

Unqualified candidates will not be considered unless they have relevant experience.

This position is office-based, with visits to premises as required. Please consider this before applying.

If you believe you are a suitable candidate and wish to work for this reputable company, please apply. Shortlisting will be conducted based on the criteria in the person specification. They reserve the right to close the role early if a suitable candidate is found.