Transformation Lead - Digital B8b

NHS; Guildford; On-site; GBP 64,000 - 75,000; Full time

Job summary

An innovative health organization is seeking a Transformation Lead to spearhead digital initiatives aimed at enhancing patient experiences. This role involves managing complex change projects, collaborating with diverse stakeholders, and ensuring effective governance. The ideal candidate will possess strong programme management skills and a passion for improving health delivery. Join a team dedicated to making a real difference in the community, where your contributions will directly impact patient care and operational excellence. With a commitment to professional development and a supportive work environment, this is an exciting opportunity to shape the future of health services.

Benefits

Health and Wellbeing Program

Professional Development Opportunities

Collaborative Work Environment

Flexible Working Arrangements

Employee Assistance Program

Qualifications

• Experience in delivering complex change initiatives.
• Proven track record of service improvement in a senior role.

Responsibilities

• Lead delivery of transformation projects within the NHS.
• Coordinate resources and facilitate stakeholder engagement.

Skills

Programme Management

Change Management

Stakeholder Engagement

Service Improvement

Operational Management

Education

Degree Level Qualification

Masters Degree or Equivalent Experience

Tools

Prince II

MSP

Lean

Six Sigma

Job description

Job summary

Are you an experienced Digital and Transformation professional driven by a desire to make a real difference in people's lives? Do you thrive in dynamic, complex environments and possess the skills to inspire, engage, and support teams to achieve sustainable results at pace? Are you eager to play a pivotal role in shaping an innovative digital roadmap that will revolutionise health and care delivery for Royal Surrey patients?

We are seeking highly motivated individuals who bring a robust foundation in programme and portfolio management, coupled with a proven track record in delivering complex change initiatives, to lead delivery of transformation projects. Success in this role requires a blend of humility, resilience, and the ability to navigate a challenging, multifaceted stakeholder landscape.

Our digital transformation portfolio is largely focused on supporting organisational change alongside implementation of technological solutions, embedding new ways of working and facilitating a change in practice to embrace new technology. The initial priority of this role will be focused on leading the 'Digitising the Patient Experience' portfolio, which includes our patient portal as well as work to improve how we communicate and engage with our patients digitally.

Main duties of the job

The Transformation Lead's purpose is to take responsibility for the effective delivery of improvement activities and programme/portfolio management activity within their remit. Their role is highly visible as a senior leader and they will take a structured approach to leading large scale changes, utilising the Trust's standard approach which includes A3 thinking and QI methodology and project and programme management tools.

They will be responsible for all aspects of the delivery, including planning; project start-up and delivery; working with clinical and non-clinical leads across our Trust and Ashford St Peters Foundation Trust, as well as linking with partner organisations and patients. The Transformation Lead (Digital) will lead co-production approaches to digital service redesign and ensure that the patient journey and patient outcomes are optimised.

They will coordinate and drive the delivery of change towards the agreed service targets / new operating model and lead people through the changes required to achieve the goals set out for the piece of work, managing conflict and facilitating stakeholders to move towards a shared goal. They will ensure the effective governance of the work, and be responsible for ensuring effective benefits management is in place to track impact of the project (across Quality, Delivery, People and Finance).

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Details Date posted

08 May 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£64,337 to £74,415 a year (per annum) pro-rata -includes high cost area supplements (HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

384-AR-EMF18202

Job locations

Royal Surrey NHS Foundation Trust

Egerton Rd

Guildford

GU2 7XX

Job description Job responsibilities

For more information, please refer to the attached Job Description.

The Transformation Lead (Digital) will be responsible for coordinating all elements of the programme or project life cycle and will take day to day responsibility for supporting the delivery at each stage, from inception to post-delivery evaluation. The prime responsibility is to ensure that the programme delivers the required outcomes to the required quality within the constraints of time and cost.

In practice, the key elements of the role will be:- Working with key stakeholders to develop a shared vision, project/programme/portfolio governance structure and plans to ensure that the piece of work is delivered effectively.- Working with key stakeholders to coordinate the resources that need to be a part of the projects to ensure the right people are involved to ensure successful delivery- Facilitating the co-design of pathway and process changes with clinical and operational leads and service users.

While prior experience within the NHS is helpful, it is not a prerequisite and we value the fresh insights and perspectives you may bring. What matters most is your ability to demonstrate a history of delivering significant, measurable benefits in highly complex environments.Join us in this exciting journey to transform health and care deliveryhelping to shape a brighter future for our patients and communities.

Job description Job responsibilities

For more information, please refer to the attached Job Description.

The Transformation Lead (Digital) will be responsible for coordinating all elements of the programme or project life cycle and will take day to day responsibility for supporting the delivery at each stage, from inception to post-delivery evaluation. The prime responsibility is to ensure that the programme delivers the required outcomes to the required quality within the constraints of time and cost.

In practice, the key elements of the role will be:- Working with key stakeholders to develop a shared vision, project/programme/portfolio governance structure and plans to ensure that the piece of work is delivered effectively.- Working with key stakeholders to coordinate the resources that need to be a part of the projects to ensure the right people are involved to ensure successful delivery- Facilitating the co-design of pathway and process changes with clinical and operational leads and service users.

While prior experience within the NHS is helpful, it is not a prerequisite and we value the fresh insights and perspectives you may bring. What matters most is your ability to demonstrate a history of delivering significant, measurable benefits in highly complex environments.Join us in this exciting journey to transform health and care deliveryhelping to shape a brighter future for our patients and communities.

Person Specification Qualifications Essential

• Minimum of degree level with either a Masters degree or equivalent experience
• Experience at a senior level in a complex organisation

Desirable

• Qualification in a Project management tools such as Prince II, MSP etc
• Qualification in service improvement/change management methodologies e.g. Lean, Six Sigma.

Knowledge Essential

• A proven track record of service improvement and/or operational management with responsibility for the full range of operational and clinical services.
• Experience of managing service change at a senior level.
• Evidence of using change/service improvement methodologies such as 6 sigma, lean, QI - including use of PDSA as an approach to change
• Ability to develop,coordinate and resource the scheduling, phasing and delivery of projects

Desirable

• Previous role in service improvement or operational experience above service manager level
• Extensive NHS experience
• Information Analyst experience

Person Specification Qualifications Essential

• Minimum of degree level with either a Masters degree or equivalent experience
• Experience at a senior level in a complex organisation

Desirable

• Qualification in a Project management tools such as Prince II, MSP etc
• Qualification in service improvement/change management methodologies e.g. Lean, Six Sigma.

Knowledge Essential

• A proven track record of service improvement and/or operational management with responsibility for the full range of operational and clinical services.
• Experience of managing service change at a senior level.
• Evidence of using change/service improvement methodologies such as 6 sigma, lean, QI - including use of PDSA as an approach to change
• Ability to develop,coordinate and resource the scheduling, phasing and delivery of projects

Desirable

• Previous role in service improvement or operational experience above service manager level
• Extensive NHS experience
• Information Analyst experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey NHS Foundation Trust

Egerton Rd

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey NHS Foundation Trust

Egerton Rd

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)