Apprentice

TN United Kingdom; Kidderminster; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading luxury hospitality group as an apprentice and kickstart your career in the vibrant world of hotels. This Level 2 Hospitality Apprenticeship offers hands-on training in various departments, earning while you learn. With a focus on personal growth and well-being, you'll be mentored by industry professionals in an inclusive environment, ensuring a rewarding start to your hospitality journey.

Benefits

Generous Time Off: 31 days of leave, increasing to 33 with service.

Monthly Tips: Fairly shared service charge/gratuities.

Discounts & Perks: Exclusive savings at 800+ retailers.

Health & Wellness Plans: Dental, vision, and 24/7 GP access.

Free parking, meals on duty, and uniform provided.

Qualifications

• No previous experience required, just a passion for hospitality.
• Must be enthusiastic, proactive, and eager to learn.
• Comfortable working weekends as hotels are busiest then.

Responsibilities

• Master food and beverage service as the heart of guest interaction.
• Rotate through departments including reception, housekeeping, and guest services.
• Gain confidence and transferable skills in dynamic hotel environments.

Skills

Enthusiasm

Teamwork

Communication

Proactivity

Job description

Social network you want to login/join with:

** We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence**

Launch Your Career in Luxury HospitalityAre you ready to begin a career that’s fast-paced, rewarding, and full of opportunity? Whether you dream of becoming a hotel manager, a guest experience leader, or a master of events and service, our General Hospitality Apprenticeship is the ideal way to start your journey.

Eden Hotel Collection – Winners of Springboard’s Best Employer and Top 30 Best Places to Work – are offering an opportunity to build a career with one of the UK’s most prestigious boutique hotel groups.

What Makes This Different?

This Level 2 Hospitality Apprenticeship, delivered in partnership with HIT Training, offers more than just a qualification. You’ll become a valued member of the Eden team from day one, earning while you learn, and rotating through core departments to discover your strengths and passion.

Instead of attending college weekly, your dedicated HIT trainer will visit your hotel to deliver bespoke, hands-on training and one-to-one support — all while you gain real-world experience in an award-winning hospitality setting.

What You’ll Be Doing

Over the course of your apprenticeship, you’ll:

Begin by mastering food and beverage service — the heart of guest interaction.

Rotate through departments including reception, housekeeping, and guest services.

Gain confidence, transferable skills, and industry knowledge that lays the foundation for a successful hospitality career.

Learn from experienced professionals in beautiful, dynamic hotel environments where no two days are the same.

What We’re Looking For

You don’t need previous experience – just a great attitude and a passion for hospitality.

To thrive in this role, you’ll need to:

Be enthusiastic, proactive, and eager to learn.

Communicate well and enjoy working as part of a team.

Bring energy, curiosity, and a “can-do” mindset to every shift.

Be comfortable working weekends – our hotels are at their best when they’re buzzing.

Our hotels are busiest on Fri-Sunday, and so you should be prepared to work regular weekends.

What’s in it for you?

A minimum of 30 hours per week (across 5 days, including training).

The chance to discover which area of hospitality best suits you – and pursue it.

At Eden, we don’t just teach the skills – we mentor talent, reward ambition, and create future spa leaders.

At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in both 2023 and 2024!)—which means you’re joining a team that values your happiness, growth, and success every step of the way.

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

• Your Voice Matters: Regular surveys that valueyourinput.
• Real Action: “You said, we did”—because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.

Want to hear more about ‘Life at Eden’, follow us on Instagram @ehcpeople