Head Of Operations

Routes Healthcare; Rochdale; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading healthcare provider as the Head of Homecare, where you will lead a dedicated team in delivering high-quality, person-centred care across Northern England. This strategic role focuses on business growth, compliance, and the expansion of private pay services, ensuring that care standards are met while fostering a supportive team culture.

Benefits

Competitive salary with performance bonus

Ongoing professional development

Supportive team culture

Opportunities to shape the future of care

Qualifications

• Experienced in managing multi-site health or social care operations.
• Proven commercial success in delivering growth in billable hours.
• Natural leader committed to person-centred care.

Responsibilities

• Oversee service delivery across multiple locations ensuring compliance.
• Drive growth of Home Care income stream and expand private pay services.
• Lead, coach, and develop Branch Managers and their teams.

Skills

Leadership

Commercial Awareness

Communication

Organisational Skills

Job description

Routes Healthcare - Head of Homecare

Job Title: Head of Home Care

Location: North England-Travel Required-Mileage Paid

Salary: Up to 70K depending on experience+ performance bonus

Contract Type: Full Time, Permanent

Join Routes Healthcare as our Head of Home Care and be part of a service-led, values-driven team making a real difference.

At Routes Healthcare, our mission is to provide high-quality, person-centred care that enables people to live safely and with dignity in their own homes. We are seeking a passionate and experienced Head of Homecare to lead our growing domiciliary care service across Northern England, with a strong focus on commercial growth and service expansion.

Role Overview Reporting directly to the Operations Director, the Head of Homecare will oversee service delivery across multiple locations, ensuring all care provided is compliant, consistent, and aligned with Routes Healthcare's values and service aims. This is a strategic and commercially-driven leadership role focused on business growth, maximising contract utilisation, expanding private pay services, and developing our live-in care offering, whilst maintaining compliance and quality standards.

What You'll Do

• Line manage and support Registered Managers and branch teams across your area.
• Ensure services are legally compliant and meet both internal and external quality standards.
• Drive substantial growth of the Home Care income stream by maximising existing contracts, expanding private pay client base, and developing our live-in care services.
• Identify and capitalise on market opportunities to increase billable hours and service reach.
• Act as a key link between the Operations team and frontline staff, ensuring timely flow of information and consistent service delivery.
• Represent Routes Healthcare at internal and external meetings, including with commissioners and other stakeholders.
• Be prepared to act as interim Registered Manager if required.
  
  

Key Responsibilities: Service Delivery & Compliance

• Ensure regulatory and contractual obligations are met in all areas under your leadership.
• Maintain high-quality care standards through robust quality assurance practices.
• Promote adherence to company policies, including safeguarding, health and safety, and information governance.
  
  

Leadership & People Management

• Lead, coach and develop Branch Managers and their teams with a focus on commercial awareness and growth targets.
• Participate in recruitment and performance management across your region.
• Foster a positive, inclusive team culture that reflects the Routes Healthcare values.
  
  

Business Development & Commercial Growth

• Spearhead strategies to maximise billable hours from existing contracts through efficient scheduling and capacity management.
• Develop and execute plans to grow private pay client acquisition and retention across all branches.
• Build and expand our live-in care service offering as a key growth area for the business.
• Create targeted marketing approaches for different service lines and client demographics.
• Monitor performance data and contribute to tendering and business opportunities.
• Support budgeting, resourcing and bid processes.
• Set and achieve ambitious growth targets for each branch and service line.
  
  

Communication & Reporting

• Act as a conduit for communication between senior management and local teams.
• Provide timely, accurate reports on commercial performance and growth metrics.
• Escalate key issues when required.
• Attend internal reviews and represent Routes Healthcare externally as needed.
  
  

About You We're Looking For Someone Who Is

• Experienced in managing multi-site health or social care operations with proven commercial success.
• Commercially astute with a track record of delivering significant growth in billable hours and service expansion.
• Experienced in developing private pay care services and live-in care offerings.
• A natural leader who supports and develops others to achieve commercial targets.
• Committed to person-centred care and ethical practice while driving business growth.
• Organised, approachable, and clear in communication.
  
  

What We Offer

• Competitive salary with performance bonus
• Ongoing professional development
• Supportive team culture
• Opportunities to shape the future of care in your region and drive commercial success