E-commerce Trading Manager

Well Pharmacy; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading pharmacy chain is seeking an experienced Ecommerce Trading Manager to elevate online sales and customer engagement. The role involves driving commercial performance on key platforms, leading a team, and optimizing user experience. This position promises opportunities for professional growth in a collaborative environment committed to innovative retail strategies.

Benefits

Competitive salary

Benefits package

Opportunities for career progression

Qualifications

• Proven track record in ecommerce trading.
• Strong understanding of online merchandising and conversion optimization.
• Ability to adapt quickly to shifting priorities.

Responsibilities

• Own sales, margin, and growth KPIs across multiple platforms.
• Lead and support trading team, providing coaching and direction.
• Develop and manage trading calendars and promotions.

Skills

Ecommerce Trading

Online Merchandising

Data-Driven Decision Making

Team Leadership

Campaign Planning

Tools

Google Analytics

Trading Dashboards

Job description

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Overview of the role

We are looking for an experienced and dynamic Ecommerce Trading Manager to join our team and drive online commercial performance across some of our most prominent online platforms: well.co.uk, Chemist.net and Vet Pharmacy. As the Ecommerce Trading Manager, you will play a critical role in ensuring the success of our digital trading strategy, driving revenue, improving conversion rates, and enhancing the overall customer experience.
Your Role and Responsibilities:

• Deliver Commercial Targets
  You will own the sales, margin, and growth KPIs across multiple platforms, closely monitoring daily performance to identify risks early and take corrective action to protect revenue.
• Lead and Support the Trading Team
  Line manage website leads, providing coaching, performance feedback, and clear direction. Foster a culture of collaboration and ownership within your team, ensuring that goals are aligned with the commercial plan and that delivery is achieved at pace.
• Plan and Execute Campaigns
  Develop and manage trading calendars that align with seasonal peaks, supplier activities, and marketing campaigns. You will work closely with suppliers and the commercial teams to deliver funded promotions that drive sales and profitability.
• Optimise On-Site Merchandising
  Manage product categories, listings, banners, and recommendations to maximise visibility, average order value (AOV), and conversion. Using tools like Algolia and on-site analytics, you will refine customer journeys to enhance search performance.
• Leverage Data to Drive Decisions
  Use Google Analytics, site analytics, and trading reports to measure success, identify trends, and inform decision-making. Quickly address any underperformance through data-driven solutions and continuous testing.
• Ensure Operational Readiness
  Collaborate closely with supply chain, buying, and content teams to ensure product listings are accurate, stock is available, and product launches run smoothly. You will escalate any operational blockers that could affect trading.
• Collaborate Cross-Functionally
  Work closely with marketing, product, and digital experience teams to ensure seamless customer journeys, effective campaigns, and necessary site updates. You will also provide clear trading briefs for support and UX improvements.
• Champion the Customer Experience
  Ensure a consistent experience across all online platforms, in line with our brand and customer expectations. Identify and fix barriers to conversion, including broken journeys and navigation issues.
• Act as Escalation Point
  Be the go-to person for trading-related decisions, balancing short-term revenue with long-term goals.
• Drive Continuous Improvement
  Encourage a culture of testing, learning, and iterating on trading tactics. Stay updated on industry trends, competitor activities, and evolving customer behaviours to uncover opportunities for growth.

What We're Looking For:

• Proven track record of delivering sales, margin, and customer growth in ecommerce trading.
• Strong understanding of online merchandising, promotional planning, conversion optimisation, and customer journey best practices.
• Proficient in using data and analytics tools (e.g. GA, trading dashboards, merchandising platforms) to drive performance and decision-making.
• Experience in leading teams and collaborating across functions in a fast-paced environment.
• Ability to adapt quickly to shifting priorities and market conditions, with a proactive and solution-oriented mindset.

Why Join Us?

• You'll have the opportunity to shape the future of our online trading strategy and accelerate our ecommerce growth.
• You'll be part of a supportive, collaborative, and forward-thinking team, all working towards a shared vision.
• We offer a competitive salary, benefits package, and ample opportunities for career progression.

If you're a driven ecommerce professional with a passion for online retail and a knack for making data-led decisions, we'd love to hear from you.

The Ideal Candidate

Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.

About the Company

For over 70 years, we've been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.

We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

'Together we make a difference'