E‑Commerce & Social Media Specialist

Confidential; Ruislip; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Ownership from day one

Exposure to digital marketing & e‑com

Professional development

Job summary

Confidential is hiring an E-Commerce & Social Media Administrator to support online sales, manage customer interactions, and grow the brand's digital presence. You will oversee orders, CRM records, and provide frontline customer service while contributing to marketing efforts.

The role offers ownership of projects, involvement in social media campaigns, content creation, and collaboration with management to drive business growth.

Qualifications

• Excellent communication and customer service skills are essential.
• Strong organisational skills and attention to detail are required.
• Confident using computers and learning new systems.
• Self-motivated with a proactive attitude and the ability to manage multiple priorities.

Responsibilities

• Oversee customer enquiries and online orders, ensuring a smooth customer experience from enquiry to delivery.
• Develop and manage the company’s social media presence across platforms (Facebook, Instagram, LinkedIn, etc.).
• Create engaging content and support digital marketing initiatives.
• Provide general administrative support and assist customers in person and over the phone.

Skills

Excellent communication

Customer service

Organisational skills

Computer literacy

Self-motivated

Written communication

Creative mindset

Multitasking

Education

Marketing / Business / Digital media related degree

Tools

CRM software

Social media management tools

E-commerce platforms

Job description

Confidential is hiring an E-Commerce & Social Media Administrator to support online sales, manage customer interactions, and grow the brand's digital presence. You will oversee orders, CRM records, and provide frontline customer service while contributing to marketing efforts.

The role offers ownership of projects, involvement in social media campaigns, content creation, and collaboration with management to drive business growth.