E-Commerce Operations Specialist

The Big Phone Store; March End; On-site; GBP 21,000 - 32,000; Full time

Job summary

The Big Phone Store is seeking an Ecommerce Executive to support daily online retail operations across our digital platforms. You will ensure product descriptions are accurate, maintain catalogues with pricing, images and inventory, and respond promptly to customer inquiries via email, chat, or phone.

Additionally, you will assist customers with orders, payments, returns, and shipping queries, provide product recommendations and support, and help with general administrative tasks related to

Qualifications

• No prior experience is required; just a strong willingness to learn, a proactive approach, and an interest in technology.
• Detail-oriented mindset with ability to adapt in a fast-paced environment.
• Interest in growing within e-commerce and online retail.

Responsibilities

• Ensure product descriptions are accurate, engaging, and up to date.
• Maintain product catalogues, including pricing, images, and inventory updates.
• Respond to customer inquiries via email, chat, or phone.
• Assist customers with orders, payments, returns, and shipping queries.
• Provide helpful product recommendations and support.
• Assist with general administrative tasks related to e-commerce.

Skills

Customer service

Attention to detail

Willingness to learn

Job description

The Big Phone Store is seeking an Ecommerce Executive to support daily online retail operations across our digital platforms. You will ensure product descriptions are accurate, maintain catalogues with pricing, images and inventory, and respond promptly to customer inquiries via email, chat, or phone.

Additionally, you will assist customers with orders, payments, returns, and shipping queries, provide product recommendations and support, and help with general administrative tasks related to