E‑Commerce Operations & Customer Experience Specialist

Smith Brothers Stores Ltd; Leicester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Smith Brothers Stores Ltd. is seeking an E-Commerce Executive to join the Marketing team at our Head Office in Glenfield, Leicester. You will manage day-to-day e-commerce activities and support the 3rd party platforms, ensuring content is well formatted and mobile-friendly.

The role requires navigational online skills, basic HTML familiarity, and cross-functional collaboration with branches and other departments. You will contribute to marketing efforts and improve the customer journey.

Qualifications

• Proactive, customer-focused and commercially aware.
• Familiar with HTML and webpage building/experience.
• Experience using CSS code and online product profiles.
• Previous experience in e-commerce or sales support would be beneficial, but not essential.

Responsibilities

• Monitor and support customer activity including orders and transactions.
• Investigate and resolve customer and branch queries and issues.
• Communicate system benefits of the platform to staff, branches and customers.
• Work with supply chain and branches to support sell-through of slow-moving products.
• Review product information and identify opportunities to improve data, content and website usability.
• Proactively identify ways to improve the customer journey and online experience.
• Support website testing, updates and improvements.
• Provide wider support to the Marketing team with campaigns and projects.

Skills

Proactive

Customer-focused

HTML familiarity

Organised

Communication

Willingness to learn

CSS knowledge

Job description

Smith Brothers Stores Ltd. is seeking an E-Commerce Executive to join the Marketing team at our Head Office in Glenfield, Leicester. You will manage day-to-day e-commerce activities and support the 3rd party platforms, ensuring content is well formatted and mobile-friendly.

The role requires navigational online skills, basic HTML familiarity, and cross-functional collaboration with branches and other departments. You will contribute to marketing efforts and improve the customer journey.