E-commerce & Insights Lead – Growth & Events

Paddock; Silverstone; Remote; GBP 55,000 - 75,000; Full time

Job summary

Silverstone is seeking an E-commerce & Insight Manager – Merchandise to own the online store, campaigns, and fulfilment across peak events. You will manage product launches, promotions, and the end-to-end customer journey, ensuring a seamless integration with physical retail and a strong brand presence.

This role combines commercial ownership with operational delivery in a fast-paced, event-led environment.

Qualifications

• Proven experience in e-commerce and digital marketing within retail.
• Strong commercial mindset with ownership of sales performance.
• Experience managing fulfilment and operational processes.
• Ability to work cross-functionally with Marketing, Buying and Operations.
• Strong organisational and problem-solving skills.

Responsibilities

• Own the online store and drive commercial performance across revenue, conversion and customer value.
• Build and deliver a trading plan aligned to key events (Grand Prix, MotoGP, festivals).
• Manage product launches, pre-orders and event-driven drops.
• Oversee discounts, promotions and access for partners and staff with strong commercial control.
• Continuously optimise the online experience to maximise sales and conversion.
• Lead retail campaign planning, promotions and product launches with Marketing.
• Manage online merchandising, homepage content, banners and promotions; use insight to improve performance.
• Own the full online order lifecycle from purchase to dispatch and manage fulfilment.
• Lead click & collect setup and integration with physical retail.
• Manage online product catalogue, pricing, imagery and stock availability.
• Coordinate content creation and ensure SEO-friendly product content.
• Own the end-to-end online customer journey and resolve queries, returns and refunds.
• Produce regular reports on online sales performance, conversion, traffic and product performance.

Skills

E-commerce

Digital marketing

Commercial mindset

Fulfilment management

Cross-functional collaboration

Operations coordination

SEO & onsite optimization

Job description

Silverstone is seeking an E-commerce & Insight Manager – Merchandise to own the online store, campaigns, and fulfilment across peak events. You will manage product launches, promotions, and the end-to-end customer journey, ensuring a seamless integration with physical retail and a strong brand presence.

This role combines commercial ownership with operational delivery in a fast-paced, event-led environment.