E-commerce Customer Service Lead — Grow Team & Experience

Adria Solutions Ltd; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Career development and training opportunities

Job summary

Adria Solutions Ltd in Nottingham is seeking an experienced Customer Service Manager to join their team. This role involves managing a small customer service team and ensuring high-quality service from enquiry to delivery. The ideal candidate will have a strong e-commerce background and excellent communication skills.

The position offers 25 days holiday and career development opportunities within a fully office-based environment.

Qualifications

• Previous experience within an e-commerce customer service environment is essential.
• Experience managing or supervising a team.
• Strong communication and problem-solving skills.

Responsibilities

• Managing and supporting a small customer service team.
• Handling customer queries and complaints professionally and efficiently.
• Managing order tracking and delivery communications.

Job description

Adria Solutions Ltd in Nottingham is seeking an experienced Customer Service Manager to join their team. This role involves managing a small customer service team and ensuring high-quality service from enquiry to delivery. The ideal candidate will have a strong e-commerce background and excellent communication skills.

The position offers 25 days holiday and career development opportunities within a fully office-based environment.