Systems Analyst

Duncan and Todd Opticians; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

34 days annual leave

Staff discounts on eyewear

Access to employee benefits portal

Job summary

A leading optical care provider in Aberdeen is seeking an E-Commerce Coordinator to join their dynamic team. Responsibilities include managing customer queries, verifying orders, and maintaining records. The ideal candidate will have exceptional interpersonal skills and a passion for customer service. This full-time role offers competitive pay, benefits, and the opportunity to work in a fast-paced environment where you can contribute to exciting projects and growth.

Qualifications

• Capable of handling patient queries and providing customer support.
• Knowledge of prescriptions and lens options to verify orders.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle patient queries and direct inquiries to appropriate staff.
• Assist patients with queries relating to spectacles and lenses.
• Administer and maintain patient records and databases.
• Be the main customer contact and maintain professional service.
• Maintain patient records and databases.
• Process deliveries and collections of stock.
• Prepare and pack customer orders for dispatch.
• Perform other ad hoc duties as required.

Skills

Exceptional interpersonal skills

Customer service experience

Order management

Tools

CRM software

Job description

Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.

We have an exciting opportunity for a E-Commerce Coordinator to join our E-Commerce Team as we launch our E-Commerce channel. In preparation for launch, we are building a dedicated customer service team to deliver exceptional support and ensure a seamless experience for our online customers. If you are passionate about customer experience and excited about being part of something new then this role may be of interest to you.

The job holder will be based in our Head Office (Dyce, Aberdeen) and will preferably work on a full time basis over 5 days between Monday to Friday. Our Coordinators will be the first point of contact for our customers and this varied role comes with a wide range of responsibilities including the following:

• Handling patient queries including order management, quality assurance and customer support, assisting where able and directing inquiries to the most appropriate staff member.
• Assisting patients with queries relating to spectacles, lenses and contact lenses.
• Applying knowledge of prescriptions and lens options to accurately check and verify orders before dispatch.
• Being a point of contact for customers, leading by example at all times.
• Administration and maintenance of patient records and databases.
• Processing deliveries and collections of stock.
• Preparing and packaging customer orders with care and attention, ensuring they are dispatched to the highest standard.
• Other ad hoc duties as and when required.

Duncan and Todd offers a fast paced, dynamic working environment so we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. In return we offer competitive pay and benefits and a supportive environment in which to develop your Management skills and knowledge.

• Be part of a fast-paced and innovative team.
• Work on exciting projects and contribute to our growth.
• Enjoy a competitive salary and benefits package including;

As a company, the D&T Group offer:

• 34 days annual leave (FTE) inclusive of public holidays
• Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + 6 x 50% off discount vouchers for family and friends
• Access to high street discounts and other benefits through the Company employee benefits portal
• The opportunity to work for a company that cares