E-commerce Content & Conversion Specialist

The Big Phone Store; Wolverhampton; On-site; GBP 36,000 - 48,000; Full time

Job summary

The Big Phone Store in Wolverhampton is seeking an E-commerce Content & Conversion Specialist to craft evidence-based content across the site. You’ll translate product features into clear customer benefits, optimize pages for SEO and conversions, and work with data from analytics and user insights to inform content decisions.

You’ll write for both B2C and B2B audiences, covering homepage, category pages, buying guides, email, and promotional messaging, while challenging existing content to

Qualifications

• Clear English with ability to write concise, error-free content.
• Ability to translate features into customer benefits and measurable value.
• Strong commercial thinking and ability to write for conversion.
• Strong analytical mindset and comfort with data-driven decisions.
• Solid understanding of SEO concepts, aligned with content strategy.
• Willingness to use AI tools to research, ideate and accelerate work.
• Ability to switch between B2C and B2B audiences.
• Ability to write conversion-focused copy as well as longer educational content.
• Experience researching customer behaviour and turning insights into content tests.
• Comfort with numbers, analytics and performance data.
• Familiarity with mobile/consumer electronics is useful but not essential.

Responsibilities

• Create homepage, category and collection pages with conversion-focused copy.
• Develop SEO landing pages and product detail content.
• Produce B2B and business pages, buying guides and help content.
• craft email copy, advertising messages and CTAs.
• Test and optimize content; review existing content for clarity and effectiveness.
• Challenge briefs and remove content without clear customer value.
• Translate evidence and data into compelling, truthful messaging.
• Collaborate with teams to form hypotheses and run experiments.
• Align content with SEO, CRO and AI-driven search strategies.

Skills

Clear English

Feature-to-benefit

Commercial thinking

Analytical thinking

SEO knowledge

AI tools

B2B/B2C

Conversion-focused copy

Research skills

Customer insight

Numbers & analytics

Industry familiarity

Job description

E-commerce Content & Conversion Specialist

Job type: Full-time, permanent

This isn't a traditional content writer role

We're looking for someone who understands that good e-commerce content isn't simply content that reads well.

It has a job to do.

It needs to attract the right people through search, answer the questions that are stopping them from buying, build trust, communicate benefits clearly and ultimately help turn visitors into customers.

You might be an excellent writer. But if your starting point is simply "How can I make this sound good?", this probably isn't the role for you.

We want someone whose starting point is:

Who is the customer? Why have they arrived on this page? What are they looking for? What don't they understand? What are they worried about? What would make them buy – and what could make them leave?

Then we want you to write the content that answers those questions.

What we mean by commercial writing

A specification might say:

All our phones are SIM-free.

Technically, that's correct.

But many customers don't know what SIM-free means or why they should care.

Good commercial content translates the feature into something meaningful:

Use your existing UK SIM card and continue using your current mobile number.

That's the difference we're looking for.

We call it benefit-led commercial copywriting .

You'll take technical information, product features, customer concerns, data and evidence and turn them into clear reasons for someone to choose us.

Without exaggeration, misleading claims or unnecessary marketing language.

What you'll be responsible for

You'll work across virtually everything our customers read, including:

• Homepage content
• Category and collection pages
• SEO landing pages
• B2B and business pages
• Buying guides
• Help and educational content
• Email
• Advertising copy
• Calls to action
• Promotional messaging
• New website sections and propositions

You'll also review existing content and challenge it.

We don't want somebody who waits to be told what words to change.

If a page is confusing, say so.

If we're answering the wrong question, say so.

If an important customer objection hasn't been addressed, identify it.

If a feature is being described without explaining its benefit, fix it.

If content exists purely because somebody thought the page needed more words, challenge whether it should exist at all.

Content should start with evidence:

We want decisions to be informed by data rather than personal preference.

Depending on the project, you'll use information from sources including:

• Google Analytics / GA4
• Google Search Console
• Ahrefs
• Keyword and search-volume data
• Search intent
• Organic rankings
• Conversion rates
• Heatmaps
• Session recordings
• A/B tests
• Customer reviews
• On-site search behaviour
• Competitor research

You should be comfortable asking:

What does the evidence tell us?

And equally importantly:

What don't we know yet, and how could we test it?

SEO, search and AI visibility:

Organic traffic is a major part of this role.

You'll help us create and improve content designed to perform across traditional search engines and the rapidly developing world of AI-assisted search.

You'll ideally understand areas such as:

• Keyword research
• Search intent
• SERP analysis
• On-page SEO
• Headings and page structure
• Internal linking
• Semantic relevance
• Topical coverage
• Featured snippets
• Commercial vs informational intent
• Entity and brand signals
• Content designed to be understandable and useful to search engines and large language models

We're not interested in stuffing keywords into copy.

SEO and good customer communication need to work together.

Traffic alone isn't enough.

Once somebody reaches the website, the content needs to help them make a decision.

You'll therefore be expected to think about:

• Customer motivations
• Buying behaviour
• Objections
• Trust
• Social proof
• Feature-to-benefit translation
• Calls to action
• Information hierarchy
• Cognitive load
• Friction within the customer journey

You'll work with the wider team to develop hypotheses and test improvements.

For example:

Observation: Customers may not understand what 85% battery health means.

Question: Could uncertainty around battery condition be reducing conversion?

Potential solution: Explain what battery health means in plain English, what customers can expect in everyday use and what alternatives are available.

Then: Measure whether the change actually improves customer behaviour.

That's the type of thinking we're looking for.

Who we're looking for:

We're deliberately not specifying a minimum number of years' experience.

You could have ten years' experience and be wrong for this role.

You could have considerably less experience but demonstrate exactly the commercial thinking we're looking for.

What matters is whether you can do the job.

You'll need to be someone who:

• Writes exceptionally clear English.
• Understands the difference between a feature and a customer benefit.
• Can simplify technical subjects without making them inaccurate.
• Thinks commercially.
• Is naturally curious about why customers behave as they do.
• Uses evidence rather than relying purely on opinion.
• Understands that different pages have different search and customer intent.
• Can challenge a brief when the brief doesn't make commercial sense.
• Is comfortable working with numbers and analytics.
• Can research subjects properly rather than simply rewriting existing content.
• Understands SEO or is capable of developing strong SEO knowledge.
• Is interested in CRO and behavioural psychology.
• Can switch between B2C and B2B audiences.
• Can write both short conversion-focused copy and longer educational content.
• Takes responsibility for the performance and purpose of their work, rather than simply delivering a word count.

Experience within mobile phones or consumer electronics would be useful, but it is not essential .

Commercial thinking is more important to us than industry experience.

Using AI:

We actively encourage the intelligent use of AI.

Use ChatGPT, Claude and other tools to research, analyse, generate ideas, challenge your thinking and work more efficiently.

But AI is a tool.

Typing "write me a product page" , copying the result and considering the job complete isn't what we're looking for.

You remain responsible for understanding the customer, checking the evidence, deciding what needs to be communicated, verifying accuracy and producing the final result.

How we'll measure success:

The purpose of this position is not simply to produce more content.

Success will ultimately be measured by whether your work contributes towards:

• Increasing relevant organic traffic and search visibility
• Increasing revenue and conversion rates
• Increasing our visibility within AI and LLM-generated search results
• Making it easier for customers to understand our products and make purchasing decisions
• Increasing customer confidence and trust
• Improving the overall quality and commercial effectiveness of our website

Sometimes the answer will be writing more.

Sometimes it will be rewriting something.

Sometimes it may be deleting content altogether.

We're interested in the result, not the word count.

About The Big Phone Store:

The Big Phone Store is a UK mobile phone retailer based in Wolverhampton.

We've been operating since 1999 and sell refurbished mobile phones and related products to consumers and businesses throughout the UK.

Unlike businesses where content sits several departments away from the customer, you'll be working inside an e-commerce operation where you'll have access to real customer behaviour, search data, sales information, customer feedback and the teams responsible for delivering the service.

That gives you the opportunity to see whether the content you produce actually works.