E-Commerce Assistant

Harrods; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Harrods is seeking an E-Commerce Assistant to join our Digital Trade team. You will support data governance, manage product merchandising, and assist with trade reporting and stakeholder communications to drive commercial performance.

You will maintain on-site edits, use Google Analytics to extract insights, update category pages with new products, and support brand communications. A retail or e-commerce mindset and strong attention to detail are essential.

Qualifications

• Experience with data governance and e-commerce merchandising.
• Strong stakeholder management and communication skills.
• Excellent attention to detail and ability to multitask.

Responsibilities

• Provide support with data governance and trading actions.
• Assist in product merchandising and updating category pages.
• Analyse web analytics to identify insights and actions.
• Coordinate with brand teams and stakeholders on communications.

Skills

Data governance

Merchandising

Stakeholder management

Attention to detail

Communication skills

Time management

Team player

Tools

Microsoft Office

Google Analytics

Job description

We are looking for an E-Commerce Assistant to join our Digital Trade team here at Harrods.

About The Role

The purpose of this role is to provide support to the E-Commerce Assistant including data governance, efficient management of product merchandising, trade reporting, managing stakeholder communications and executing trading actions.

You will also;

• Maintain custom edits on site (Bestsellers, Exclusives, Just In, Trends)
• Use web analytics data from Google Analytics to identify insights and actions from the reports
• Update, maintain and merchandise category pages with the new products that have been published, as required
• Support with brand communications

About You

The ideal candidate will have a commercial mindset (retail, and E-Commerce experience Is preferred) and Previous experience with Microsoft office, and google analytics. It is important in this role to have strong attention to detail and be confident when it comes to stakeholder management.

We are also looking for someone who has clear communication skills both written and verbal and has the ability to multitask. You must be a team player with excellent Time Management skills with the desire to learn and grow.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods