E Cargo Service Specialist

Evri; Weybridge; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

Evri in Colliers Wood, Wimbledon and Old Kent Road is seeking an eCargo Service Specialist to manage our high‑volume eCargo Bike Network. You will drive service performance, coach riders, and ensure parcels move on time while keeping costs in check.

This hands‑on role covers rider onboarding, capability checks and safety coaching, plus fleet maintenance coordination. You’ll use data to optimise routes, support budget control, and promote a strong safety culture across the operation.

Responsibilities

• Manage day-to-day eCargo operations, ensuring service, quality, and cost targets are achieved.
• Monitor performance, resolve operational issues, and use data to drive improvements.
• Ensure routes are covered, parcels flow on time, and resources are allocated effectively.
• Deliver rider onboarding, training, and coaching.
• Assess rider capability, compliance, and readiness to operate safely.
• Support rider engagement and retention through regular communication and development.
• Support budget control and cost management across the operation.
• Develop solutions to manage changing volumes and maintain service levels.
• Coordinate maintenance activity and carry out basic fleet checks where required.
• Escalate issues promptly to minimise disruption.
• Promote a strong safety culture across the site.
• Ensure compliance with Highway Code, operational standards, and safe working practices.
• Support incident investigations and address unsafe behaviours through coaching and corrective action.

Job description

Posted Tuesday 25 August 2026 at 00:00 | Expires Sunday 27 September 2026 at 23:59

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8 to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

eCargo Service Specialist

Location: Colliers Wood, Wimbledon, Old Kent Road

Salary: £28,000 - £32,000 + £3,000 Geographic Allowance Join the Future of Sustainable Deliveries with Evri

Are you passionate about operations, people, and delivering outstanding service? We're looking for an ambitious eCargo Service Specialist to play a key role in managing our high-volume eCargo Bike Network operation.

This is a hands‑on role where you'll drive service performance, support and develop riders, manage costs, and ensure our eCargo fleet operates safely and efficiently. You'll be at the heart of keeping parcels moving, customers happy, and our sustainable delivery network thriving.

What You'll Be Doing Day to Day

Service & Operations

Manage day-to-day eCargo operations, ensuring service, quality, and cost targets are achieved.

Monitor performance, resolve operational issues, and use data to drive improvements.

Ensure routes are covered, parcels flow on time, and resources are allocated effectively.

Rider Support & Development

Deliver rider onboarding, training, and coaching.

Assess rider capability, compliance, and readiness to operate safely.

Support rider engagement and retention through regular communication and development.

Cost & Resource Management

Support budget control and cost management across the operation.

Work with planning teams to optimise rider and bike allocation.

Develop solutions to manage changing volumes and maintain service levels.

Fleet & Compliance

Support the maintenance and availability of the eCargo fleet.

Coordinate maintenance activity and carry out basic fleet checks where required .

Escalate issues promptly to minimise disruption.

Health & Safety

Promote a strong safety culture across the site.

Ensure compliance with Highway Code, operational standards, and safe working practices.

Support incident investigations and address unsafe behaviours through coaching and corrective action.

Evri Group for everyone

We’recommitted to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.