Dynamics Support Consultant in Gateshead)

Cathcart Associates; Gateshead; On-site; GBP 22,000 - 26,000; Full time

Job summary

Cathcart Associates is seeking a Dynamics 365 Support Consultant to join our established technology consultancy in Gateshead, operating on a hybrid basis with flexibility. The role focuses on ERP-focused support, troubleshooting live environments, and helping users maximise Dynamics NAV and Business Central.

You will handle tickets from investigation to resolution, collaborate with customers, and gain exposure to Power Platform technologies such as Power BI, Power Apps and Power Automate.

Qualifications

• Experience providing ERP support within a Microsoft environment.
• Experience supporting Dynamics NAV or Dynamics 365 Business Central.
• Strong troubleshooting and problem-solving skills with the ability to diagnose application issues.
• Experience working directly with customers or end users in a support environment.
• Good understanding of business processes, especially in finance, sales or operations.
• Experience working with support tickets, SLAs, incident management and escalation.
• Exposure to Power Platform would be beneficial.

Responsibilities

• Support existing customers across live environments.
• Manage tickets from investigation to resolution or escalation.
• Troubleshoot issues and apply fixes.
• Work with end users and Dynamics NAV/BC.
• Opportunity to progress into a more senior role as the team grows.

Skills

ERP support

Dynamics NAV

Business Central

Power Platform

Customer support

Tools

Power BI

Power Apps

Power Automate

Job description

Dynamics 365 Support Consultant required to join an established technology consultancy based in Gateshead (hybrid with flexibility). This is a support role focused on Microsoft Dynamics 365, with a particular emphasis on ERP platforms such as Dynamics NAV and Business Central. You'll be responsible for supporting a variety of customers across their live environments, troubleshooting issues and helping users get the most from their systems.

The Organisation

This is an established technology consultancy specialising in Microsoft business applications, working with customers across a range of sectors to deliver and support business-critical technology solutions.

The business has a strong focus on Microsoft Dynamics 365 and the wider Power Platform, supporting customers throughout the full lifecycle of their systems. As the customer base continues to grow, they're looking to strengthen their dedicated support capability with someone who can provide reliable, high-quality application support.

The support team is currently small, giving the successful candidate the opportunity to have a genuine impact on how the function develops.

The Role

This is a hands-on Dynamics 365 Support role focused on supporting existing customers and resolving issues across their live environments.

You'll manage support tickets from investigation through to resolution or escalation, troubleshooting application issues, applying fixes and working directly with end users. A key focus will be supporting Dynamics NAV / Dynamics 365 Business Central, so previous ERP support experience is important.

You'll also gain exposure to the wider Microsoft ecosystem, including Dynamics 365 and Power Platform technologies such as Power BI, Power Apps and Power Automate.

The team is currently small, so there's also scope for a more experienced candidate to eventually progress into a more senior position as the support function grows.

What They’re Looking For

• Experience providing ERP support within a Microsoft environment
• Experience supporting Dynamics NAV or Dynamics 365 Business Central
• Strong troubleshooting and problem-solving skills, with the ability to diagnose application and user issues
• Experience working directly with customers or end users in a support environment
• Good understanding of business processes, particularly areas such as finance, sales or operations
• Experience working with support tickets, SLAs, incident management and appropriate escalation
• Exposure to Power Platform would be beneficial

The Offer

You'll receive a salary of up to £40,000, with the role operating on a hybrid basis in Gateshead (loads of flex) and working Monday to Friday on either an 8am-4pm or 10am-6pm shifts.

This is a great opportunity to join an established Microsoft technology consultancy where you'll gain exposure to a range of customers, business processes and Dynamics technologies. There's also genuine scope to develop your career and, for the right person, progress into a leadership position within the support function.