Dynamics Support Consultant

Cathcart Associates Group Ltd; Gateshead; On-site; GBP 24,000 - 40,000; Full time

Job summary

Cathcart Associates Group Ltd is seeking a Dynamics 365 Support Consultant to join an established Gateshead-based technology consultancy. The role is hybrid with flexibility and focuses on ERP systems, notably Dynamics NAV / Dynamics 365 Business Central, supporting live environments and guiding users to maximise system value.

You will manage tickets from investigation to resolution, troubleshoot issues, apply fixes, and collaborate with end users.

Qualifications

• ERP support experience within a Microsoft environment.
• Experience with Dynamics NAV or Dynamics 365 Business Central.
• Strong troubleshooting and customer-facing skills.
• Understanding of business processes in finance, sales, or operations.
• Experience with tickets, SLAs, incident management.

Responsibilities

• Manage support tickets from investigation to resolution or escalation.
• Troubleshoot application issues and apply fixes.
• Collaborate with end users in live environments for Dynamics NAV / BC.
• Exposure to Power Platform technologies.

Skills

ERP support

Dynamics NAV

Dynamics 365 Business Central

Troubleshooting

Customer support

Power Platform

Tools

Power Platform

Power BI

Power Apps

Power Automate

Job description

Dynamics 365 Support Consultant required to join an established technology consultancy based in Gateshead (hybrid with flexibility). This is a support role focused on Microsoft Dynamics 365, with a particular emphasis on ERP platforms such as Dynamics NAV and Business Central. You’ll be responsible for supporting a variety of customers across their live environments, troubleshooting issues and helping users get the most from their systems.

The Organisation

This is an established technology consultancy specialising in Microsoft business applications, working with customers across a range of sectors to deliver and support business-critical technology solutions.

The business has a strong focus on Microsoft Dynamics 365 and the wider Power Platform, supporting customers throughout the full lifecycle of their systems. As the customer base continues to grow, they’re looking to strengthen their dedicated support capability with someone who can provide reliable, high-quality application support.

The support team is currently small, giving the successful candidate the opportunity to have a genuine impact on how the function develops.

The Role

This is a hands-on Dynamics 365 Support role focused on supporting existing customers and resolving issues across their live environments.

You’ll manage support tickets from investigation through to resolution or escalation, troubleshooting application issues, applying fixes and working directly with end users. A key focus will be supporting Dynamics NAV / Dynamics 365 Business Central, so previous ERP support experience is important.

You’ll also gain exposure to the wider Microsoft ecosystem, including Dynamics 365 and Power Platform technologies such as Power BI, Power Apps and Power Automate.

The team is currently small, so there’s also scope for a more experienced candidate to eventually progress into a more senior position as the support function grows.

What They’re Looking For

• ** Experience providing ERP support within a Microsoft environment
• ** Experience supporting Dynamics NAV or Dynamics 365 Business Central
• ** Strong troubleshooting and problem-solving skills, with the ability to diagnose application and user issues
• ** Experience working directly with customers or end users in a support environment
• ** Good understanding of business processes, particularly areas such as finance, sales or operations
• ** Experience working with support tickets, SLAs, incident management and appropriate escalation
• ** Exposure to Power Platform would be beneficial

The Offer

You’ll receive a salary of up to £40,000, with the role operating on a hybrid basis in Gateshead (loads of flex) and working Monday to Friday on either an 8am-4pm or 10am-6pm shifts.

This is a great opportunity to join an established Microsoft technology consultancy where you’ll gain exposure to a range of customers, business processes and Dynamics technologies. There’s also genuine scope to develop your career and, for the right person, progress into a leadership position within the support function.