Dynamics CRM / CE Functional Designer - SC CLEARED

JR United Kingdom; Slough; On-site; GBP 100,000 - 125,000; Full time

Job summary

A bold transformation consultancy is seeking a Dynamics CRM / CE Functional Designer to enhance public sector services. The role involves configuring user-centric CRM solutions and collaborating with diverse teams. Ideal candidates have strong Dynamics CRM skills and are passionate about public impact.

Qualifications

• Solid experience configuring Microsoft Dynamics CRM/365 Customer Engagement.
• Strong functional understanding of CRM capabilities.
• Confident communicator with technical and business stakeholders.

Responsibilities

• Configure CRM modules such as entities, forms, and dashboards.
• Translate business needs into user stories and CRM capabilities.
• Support sprint planning and participate in design reviews.

Skills

Dynamics CRM configuration

Agile teamwork

Stakeholder communication

Tools

Microsoft Dynamics CRM/365

Job description

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Dynamics CRM / CE Functional Designer - SC CLEARED, slough

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Client:

Pigment Consulting

Location:

slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Dynamics CRM / CE Functional Designer | Central Government | SC-Cleared | 6 months | London, on-site | £400 - £500 a day inside IR35

Functional Designer – Dynamics CRM Configuration

Pigment Consulting is a bold, digitally-enabled transformation consultancy delivering impactful change across the public sector. As we expand our work on a new public service implementation, we are seeking an SC-Cleared Dynamics CRM Functional Designer with strong Dynamics CRM configuration experience, capable of shaping and delivering intuitive user-centric CRM capabilities that enhance customer contact services.

You’ll play a key role in translating business requirements into CRM configurations, working closely with developers, testers, and stakeholders to bring the solution to life.

Key Responsibilities:

• Configure CRM modules (entities, forms, business rules, views, dashboards).
• Work with stakeholders to capture business needs and translate into user stories and CRM capabilities.
• Provide configuration walk-throughs and support knowledge transfer.
• Ensure consistency, usability, and quality across the functional design.
• Support sprint planning and participate in design reviews.

What We’re Looking For:

• Solid experience configuring Microsoft Dynamics CRM/365 Customer Engagement.
• Strong functional understanding of CRM capabilities and public-facing service delivery.
• Ability to work collaboratively in an agile team environment.
• Confident communicator, capable of engaging with technical and business stakeholders.

If you are passionate about making a difference to the public sector while leveraging your Dynamics expertise, we would love to hear from you!

Please apply promptly and we will be in touch to discuss.