Dynamics CRM Business Analyst — Data, POCs & BI

Simplex Services Pvt Ltd.; Brighton; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

Simplex Services Pvt Ltd. in Brighton seeks an experienced Business Analyst with deep Dynamics CRM knowledge to collaborate with stakeholders across the organization and bridge development and testing teams.

You will gather, document, and present requirements, build POCs, and support CRM configurations. The role emphasizes strong analytical skills, data-driven insights, and effective communication to ensure end-user success.

Qualifications

• Five or more years of experience in analytics and systems development.
• High proficiency with SQL and database management.
• Proven analytical abilities.
• Experience in generating process documentation and reports.
• Excellent communication skills, with an ability to translate data into actionable insights.
• Good to have: Bachelor’s degree in information technology or computer science.
• Strong working knowledge of Visio and data visualization tools.
• Experience managing projects and user testing.
• Extensive experience with data visualization.

Responsibilities

• Run requirement gathering workshops.
• Breaking down and documenting requirements for development and test teams.
• Documenting and presenting requirements to business stakeholders.
• Building POCs / Dynamics CE/CRM configuration.
• Issue investigation, troubleshooting and resolution.
• Training users

Skills

Dynamics CRM

Requirement gathering

Stakeholder communication

Data analysis

BI visualization

SQL

Education

Bachelor’s degree in IT or CS

Tools

Power BI

Power Apps

Power Automate

Qlik Sense

Visio

SQL

Job description

Simplex Services Pvt Ltd. in Brighton seeks an experienced Business Analyst with deep Dynamics CRM knowledge to collaborate with stakeholders across the organization and bridge development and testing teams.

You will gather, document, and present requirements, build POCs, and support CRM configurations. The role emphasizes strong analytical skills, data-driven insights, and effective communication to ensure end-user success.