Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Exeter; Remote; GBP 60,000 - 80,000; Full time

Job summary

A remote-first organization is seeking a Dynamics 365 Support Analyst with SC Clearance to manage their live customer service system. This hands-on role involves troubleshooting and managing support tickets, providing a great opportunity to enhance future contract prospects while working independently in a supportive environment.

Benefits

100% remote work

3-month contract, extendable

SC clearance boosts future contract prospects

Qualifications

• Active SC Clearance is mandatory.
• Strong hands-on experience with Dynamics 365 Customer Service is crucial.
• 1st and 2nd line support experience is required.

Responsibilities

• Triage tickets and handle user administration.
• Identify defects and configuration issues, troubleshooting problems.
• Maintain communication with users and escalate to 3rd line support when needed.

Skills

D365 Customer Service

1st and 2nd line support

Ticketing systems

Troubleshooting

Job description

Social network you want to login/join with:

Dynamics 365 Support Analyst (SC Cleared), exeter

col-narrow-left

Client:

MS Talent

Location:

exeter, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

col-wide

Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects