Dynamics 365 Functional Consultant

Cognizant; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Microsoft Dynamics 365 CRM Technical Architect, where you will leverage your expertise in Dynamics 365 and Power Platform to deliver innovative solutions for public sector clients. In this hybrid role, you will analyze client needs, design technical solutions, and ensure successful implementation of CRM developments. Collaborate with a passionate team in a dynamic environment, making a real impact on business outcomes. If you're ready to take your career to the next level and work on exciting projects that drive transformation, this opportunity is perfect for you.

Qualifications

• Expertise in Microsoft Dynamics 365, especially in Field and Customer Service.
• Hands-on experience with Power Platform development and SQL Server.

Responsibilities

• Analyze client business objectives and propose Dynamics 365 solutions.
• Manage task assignments, delivery, and troubleshooting for projects.

Skills

Microsoft Dynamics 365

Field and Customer Service

Power Platform

SQL Server

.NET Framework

C#

HTML/CSS/JavaScript

Data integration

Power BI

Education

Bachelor's Degree in Computer Science or related field

Tools

Microsoft Dynamics 365

Power Platform

SQL Server Reporting Services (SSRS)

Job description

Microsoft Dynamics 365 CRM (Field and Customer Service) - Technical Architect

Hybrid role with 2 to 3 days at the office per week based in Birmingham.

Join a team of passionate thought leaders in a dynamic and collaborative environment! Cognizant Microsoft Business Group’s Business Applications team is hiring now and we’re looking for our next Microsoft Dynamics 365 CRM Technical Architect to join us.

The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes, geographies, and industries. The Cognizant Microsoft Business Group team delivers full lifecycle solutions—from project inception and planning, through deployment to ongoing support and maintenance.

What can you expect from this role?

You will be working with Dynamics 365 CRM and Power platform solution and technical architecture, solution development, delivery, and configuration for Cognizant’s public sector customers.

What will you be doing?

Your responsibilities include the below – not restricted to it:

• You will analyze the client’s business, develop an understanding of their business objectives, & identify efficient ways D365/CRM will add value to their business.
• You will understand our customer’s intent and existing architecture and propose the best possible solutions to their business problems. This involves designing the TDD and FDD documents.
• You will work on individual delivery items as well as manage task assignment/delivery/troubleshooting/peer reviews where applicable.
• You will maintain best practice guidance for the team and overall project deliverables.
• You will work on the planning & execution of the implementation of the CRM developments, providing regular progress updates to internal & external stakeholders.

What skills and experience do you need to be considered for this opportunity?

• You are an expert in Microsoft Dynamics 365 and specifically Field and Customer Service. This involves:
  1. Experience of designing and developing Dynamics 365 CRM.
  2. Hands-on experience in configuration, customization, and extension of Dynamics CRM.
  3. Performance tuning possibilities in Dynamics 365 implementations.
• You will have experience of Power Platform development: Power Apps Portals, Model-Driven/Canvas Applications, Microsoft Dataverse, and Power Automate.
• You will have experience of working with SQL Server 2008, or above, with custom report experience through SQL Server Reporting Services (SSRS) and FetchXML.
• You should have hands-on experience of programming and coding, most specifically in the following:
• .NET Framework Version 4.5, or above, including strong WCF/Web API experience and C#
• OOPS concepts.
• Knowledge of Web development in HTML, CSS, JSON, XML, Javascript, and SQL.

It will be a bonus if you have experience in the following as well:

• Microsoft Azure.
• Data integration and data migration projects.
• Power BI Reporting.