Dynamics 365 Customer Service — Architect / Senior Developer / Techno-Functional / Consultant — Corporate & Institutional Banking

Yadimen Consulting Limited; Greater London; On-site; GBP 70,000 - 120,000; Full time

Job summary

Yadimen Consulting Limited is seeking an experienced Dynamics 365 Customer Service Architect/Techno-Functional Consultant for Corporate & Institutional Banking. You will own end-to-end D365 CS architecture and integrate it with Azure services and external systems.

This hands-on delivery role involves case management, SLAs, queues, omnichannel servicing, and ties into telephony, payments, and identity providers within an Agile delivery environment.

Qualifications

• Must have service integration experience — Azure Integration Services (Logic Apps, Service Bus, API Management, Functions) and REST/APIs; integrating D365 to external systems.
• Experience with Dynamics 365 Customer Service and integration architecture is desirable.

Responsibilities

• Design and configure Dynamics 365 Customer Service: case management, SLAs, queues, routing and omnichannel.
• Integrate D365 into the wider estate using Azure Integration Services: Logic Apps, Service Bus, API Management, Functions and REST/APIs.
• Wire the platform to telephony/CTI, payments and account systems, and identity providers.
• Work in Agile delivery alongside the bank's product, engineering and business teams.

Skills

D365 Customer Service

Azure Integration Services

Logic Apps

Service Bus

API Management

Functions

REST APIs

Architectural design

Tools

Logic Apps

Service Bus

API Management

Azure Functions

Job description

Dynamics 365 Customer Service — Architect / Senior Developer / Techno-Functional / Consultant — Corporate & Institutional Banking

London, United Kingdom | Posted on 08/12/2026

Dynamics 365 Customer Service — Architect / SeniorDeveloper / Techno-Functional / Consultant — Corporate & InstitutionalBanking

Build the service platform that a global corporate &institutional bank runs its client servicing on — Dynamics 365 CustomerService, wired into the systems that actually move money.

The role

A leading international bank is scaling its MicrosoftDynamics 365 Customer Service platform across Corporate & InstitutionalBanking. This is a hands-on delivery seat on a live programme — casemanagement, SLAs and omnichannel servicing on one side, real integration intotelephony, payments and account systems on the other. You will work close tothe business, not three layers removed from it.

• CRM / D365 Solution Architect — own theend-to-end Dynamics 365 Customer Service and integration architecture; setthe patterns, standards and integration blueprint across the estate.
  
• Techno-Functional Consultant — bridgefunctional and technical: case, queue and SLA design and configuration plus plugins, flows and light integration.
  
• Functional Consultant — configure CustomerService, shape case, queue and SLA design, own requirements-to-solution.
  
• Integration Engineer — Azure IntegrationServices (Logic Apps, Service Bus, API Management, Functions) connectingD365 to the bank's service estate.
  

What you'll do.....

• Design and configureDynamics 365 Customer Service: case management, SLAs, queues, routing,omnichannel, knowledge, Dataverse data model.
  
• Integrate D365 into thewider estate using Azure Integration Services: Logic Apps, Service Bus,API Management, Functions, REST/APIs.
  
• Wire the platform totelephony/CTI, payments and account systems, and identity providers.
  
• Work in Agile deliveryalongside the bank's product, engineering and business teams.
  

Requirements

Must have....

• Service integration experience — AzureIntegration Services (Logic Apps, Service Bus, API Management, Functions)and REST/APIs; integrating D365 to external systems.
  

Nice to have....

• Banking orfinancial-services domain (corporate / institutional / wholesale).
  
• Copilot / agenticservice in D365.
  
• Payments standardsawareness (ISO 20022 / CBPR+).