Dynamics 365 CRM Manager

JR United Kingdom; Basingstoke; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Dynamics 365 CRM Manager to oversee the implementation and adoption of a new CRM system. This role will be pivotal in aligning the system with business needs, managing user acceptance testing, and training staff. The successful candidate will have proven experience in public sector CRM projects and possess strong problem-solving and stakeholder management skills.

Qualifications

• Experience with Dynamics 365 CRM implementations, especially in the public sector.
• Strong understanding of public sector data protection regulations.
• Skilled in stakeholder and third-party management.

Responsibilities

• Manage the rollout and adoption of the Dynamics 365 CRM system.
• Train staff and document processes for long-term use.
• Develop reports, dashboards, and ensure data migration support.

Skills

Stakeholder management

Problem-solving

Communication

Job description

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We're looking for a Dynamics 365 CRM Manager to take a leading role on the rollout of our client's new Dynamics 365 CRM system and ensure its successful adoption across the Trust. The role will work closely with their implementation partner, and staff across the organisation, to deliver a solution that drives efficiency and supports future growth.

Key Responsibilities:

• Work with the implementation partner to successfuly migrated to Dynamics 365 CRM.
• Champion the adoption of Dynamics across the Trust.
• Align the system with business needs and support future growth.
• Manage user acceptance testing and support data migration.
• Train staff and document processes for long-term use.
• Develop reports, dashboards, and integrations with other systems.

Requirements:

• Proven experience delivering Dynamics 365 CRM implementations, particularly in the public sector.
• Skilled in stakeholder management and third party management.
• Strong understanding of public sector environments and data protection regulations.
• A strategic thinker with excellent problem-solving and communication skills.