Dynamics 365 CE Managed Services Lead

JR United Kingdom; Cardiff; Remote; GBP 59,000 - 70,000; Full time

Job summary

A leading Microsoft Partner is seeking a Managed Services Lead to enhance their Dynamics 365 CE & Power Platform support function. This strategic role involves overseeing a small team, ensuring service excellence, and acting as a primary contact for escalations, all within a people-centric, remote-first culture.

Benefits

Flexible, remote-first culture

Excellent benefits

Qualifications

• Several years in a senior Managed Services role within a Microsoft Partner.
• Strong hands-on knowledge of Dynamics 365 CE & Power Platform.
• Experience managing teams and processes.

Responsibilities

• Oversee a team of 3–4 in Dynamics 365 CE & Power Platform support.
• Drive service excellence and manage escalations.
• Consult with customers when needed.

Skills

Team Management

Client Relationship Management

Dynamics 365 CE

Power Platform

Job description

Managed Services Lead: Dynamics 365 CE & Power Platform

Salary: Up to £70,000 | Remote-first (Quarterly Office Meetups)

Client: Link Xperts

Location: Cardiff, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

We’re hiring on behalf of a leading Microsoft Partner for a Managed Services Lead to take ownership of their Dynamics 365 CE & Power Platform support function. You’ll oversee a team of 3–4, drive service excellence, and act as a senior point of contact for escalations and small change requests.

This is a strategic, people-focused role suited for someone with:

• Several years in a senior Managed Services role within a Microsoft Partner
• Strong hands-on knowledge of Dynamics 365 CE & Power Platform
• Experience managing teams, processes, and client relationships
• Ability to step into a consultative role with customers when needed

The business is down to earth, people-centric, and big on staff wellbeing with a flexible, remote-first culture and excellent benefits.

Apply now to play a key role in shaping their support function.