Dynamics 365 CE Floorwalker Consultant

TXP; Leeds; On-site; GBP 92,000 - 111,000; Full time

Job summary

TXP in Leeds is seeking an experienced Dynamics 365 CE Functional Consultant to support a major Dynamics 365 CE rollout. You will manage go‑live activities, hypercare, and user adoption, working closely with business users and delivery teams.

The role requires strong knowledge of Dynamics 365 Sales and Field Service, with hands‑on experience in training, UAT, and stakeholder engagement to ensure a successful go‑live and ongoing system utilisation.

Qualifications

• Proven experience delivering and supporting Microsoft Dynamics 365 CE implementations.
• Strong functional knowledge of Dynamics 365 Sales and Dynamics 365 Field Service.
• Demonstrable experience supporting go‑live, hypercare, and user adoption programmes.
• Excellent stakeholder engagement, communication, and training facilitation.

Responsibilities

• Provide floorwalking, hypercare, and end‑user support during and following go‑live.
• Support business users with day‑to‑day system queries and facilitate knowledge transfer.
• Deliver user adoption initiatives, training sessions, and best practice guidance.
• Assist with User Acceptance Testing (UAT), defect triage, and issue resolution.
• Work collaboratively with business stakeholders, SMEs, and project delivery teams to optimise processes and maximise system utilisation.
• Gather and document user feedback, identifying opportunities for continuous improvement.
• Escalate and coordinate resolution of functional issues with technical and delivery teams where required.
• Act as a trusted advisor to business users during the transition to Dynamics 365 CE.

Skills

Dynamics 365 CE

Dynamics 365 Sales

Dynamics 365 Field Service

Go-live support

User adoption

Stakeholder engagement

Training delivery

Tools

Dataverse

Power Platform

Job description

Dynamics 365 CE Floorwalker / Functional Consultant

Location: Leeds (LS12) - Onsite 4 days per week

Contract Type: 3 month initial contract

Day Rate: £500-£600 per day inside IR35

Overview

TXP is seeking an experienced Dynamics 365 CE Functional Consultant / Floorwalker to support a major Dynamics 365 Customer Engagement (CE) rollout. This role will play a critical part in ensuring a successful go-live and driving user adoption across the business.

The successful consultant will bring strong functional expertise in Dynamics 365 Sales and Dynamics 365 Field Service, coupled with hands‑on experience supporting go‑live activities, hypercare, user training, and stakeholder engagement.

Key Responsibilities

• Provide floorwalking, hypercare, and end‑user support during and following go‑live.
• Support business users with day‑to‑day system queries and facilitate knowledge transfer.
• Deliver user adoption initiatives, training sessions, and best practice guidance.
• Assist with User Acceptance Testing (UAT), defect triage, and issue resolution.
• Work collaboratively with business stakeholders, SMEs, and project delivery teams to optimise processes and maximise system utilisation.
• Gather and document user feedback, identifying opportunities for continuous improvement.
• Escalate and coordinate resolution of functional issues with technical and delivery teams where required.
• Act as a trusted advisor to business users during the transition to Dynamics 365 CE.

Essential Skills & Experience

• Proven experience delivering and supporting Microsoft Dynamics 365 CE implementations.
• Strong functional knowledge of:
• Dynamics 365 Sales
• Dynamics 365 Field Service
• Demonstrable experience supporting go‑live, hypercare, and user adoption programmes.
• Ability to troubleshoot functional issues and work effectively with delivery teams to drive resolution.
• Excellent stakeholder engagement, communication, and relationship management skills.
• Strong facilitation, training, and knowledge transfer capabilities.
• Experience working directly with business users in a fast‑paced project environment.

Desirable Skills

• Experience within manufacturing, engineering, or field service organisations.
• Knowledge of Microsoft Dataverse and the Power Platform.
• Experience working within Agile delivery environments.
• Microsoft Dynamics 365 certifications would be advantageous