Dynamic Service Advisor – Auto Care & Customer Success

DAF Trucks UK; Nechells; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading commercial vehicle company is seeking a confident Service Advisor to join their team in Birmingham. The candidate should excel in customer service, manage a busy workload, and ideally have prior experience in the motor trade. Key responsibilities include greeting customers, scheduling services, and handling queries effectively. The role offers a competitive salary and benefits such as 30 days of holiday, sick pay, and employee discounts, making it an exciting opportunity for those passionate about customer care.

Benefits

30 Days Holiday Including 8 Bank Holidays

Company Sick Pay

Pension with contribution

Employee Discounts

Free Eye Tests for VDU Users

Free Flu Jabs

Qualifications

• Previous experience as a Service Advisor Aftersales role within the motor trade is preferred.
• Strong ability to manage a busy workload.
• Full UK driving licence is desirable.

Responsibilities

• Greet customers professionally and act as their main point of contact.
• Book in vehicles for service and repair using internal systems.
• Provide clear explanations of work required, costs, and timescales.
• Monitor job progress to ensure timely completion.

Skills

Excellent customer service

Strong organizational skills

Confident IT user

Communication skills

Job description

A leading commercial vehicle company is seeking a confident Service Advisor to join their team in Birmingham. The candidate should excel in customer service, manage a busy workload, and ideally have prior experience in the motor trade. Key responsibilities include greeting customers, scheduling services, and handling queries effectively. The role offers a competitive salary and benefits such as 30 days of holiday, sick pay, and employee discounts, making it an exciting opportunity for those passionate about customer care.