Heating Engineer

Sureserve; Norwich; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company vehicle and fuel card

Bonuses and enhanced payment options

Support for professional qualification

Wellbeing programme and health support

Annual leave and enhanced maternity/p,

Dental/Healthcare cash plan

Cycle to Work Scheme

EV Leasing Scheme

Sureserve Academy

Employee Voice programme

Social activities for teams

Job summary

Sureserve Compliance Central in the UK is seeking an experienced heating engineer to service and repair domestic heating and hot water systems. You will maintain safety, efficiency and high customer satisfaction across regional properties, with a rota for out-of-hours work as required.

The role emphasizes professional qualifications, strong customer care, and adherence to health and safety standards within a flexible pattern and enhanced pay rates.

Qualifications

• Gas qualifications are essential for the role including CCN1, CENWAT, HTR1, CKR1.
• Willingness to undertake out-of-hours on a rota basis.

Responsibilities

• Carry out service and maintenance works on domestic heating systems across the region.
• Repair heating systems and ensure safe, efficient operation and customer satisfaction.
• Communicate progress, complete paperwork electronically and manually.
• Comply with Health & Safety requirements, COSHH records and risk assessments.
• Assist with stock ordering and auditing to ensure parts availability.

Skills

Gas qualifications

CCN1

CENWAT

HTR1

CKR1

Job description

Sureserve

Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.

We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.

With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

Sureserve Compliance Central

We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients.

We are seeking an experienced gas engineer to join our busy team to carry out service, and repairs on domestic heating and hot water systems for our customers.

Overview of Role

The primary responsibility of the Heating Engineer will be to maintain and repair heating systems in our clients' properties. They will ensure that the heating & hot water systems are operating efficiently and safely, and that any repairs are completed in a timely manner ensuring customer satisfaction.

Key Responsibilities

• Carry out service and maintenance works on a variety of domestic properties across the region.
• Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards.
• Communicate updates and progress of work, completing the required paperwork electronically and manually.
• Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work.
• To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements.

Key Attributes & Requirements

• Gas qualifications are essential for this role including as a minimum CCN1, CENWAT, HTR1, CKR1.
• Out of Hours evening and weekend cover on a rota basis is required as part of this role.
• A friendly and professional attitude to build strong relationships with clients & tenants.
• It is important that we complete all the appropriate criminal and reference checks before you start working with us.

Working hours are

We are committed to providing a flexible work pattern and enhanced pay rates.

• 5 days per week (Mon - Fri) 8am to 5pm - 40 hrs
• 4 days per week (working days to be agreed 8am to 7pm 40 hrs with a shift enhancement of up to £4160 per annum)
• 5 days per week (Mon - Fri) 8am to 5.30pm - 42.5 hrs with a shift enhancement of up to £2749 per annum

1 hour for lunch daily, call out rota to go on doing evenings & weekend work.

What We Offer

• Company vehicle and fuel card
• Bonuses and enhanced payment options
• Support provided for professional qualifications
• Employee wellbeing programme, occupational health support, telephone support- counselling for staff
• Service level awarded annual leave
• Enhanced maternity & paternity packages
• Dental/Healthcare cash plan
• Cycle to Work Scheme
• Electric Vehicle Leasing Scheme
• Gender & Equality Working Group
• Sureserve Academy- a platform for development, career progression
• Employee Voice programme
• Social activities for all of our Teams
• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail].

Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.

Join us in our mission to deliver excellence across the UK.