Dynamic Mobile Retail Security Officer

OCS; Norwich; On-site; GBP 22,000 - 26,000; Full time

Job summary

OCS UK & Ireland is seeking professional Retail Area Support Officers to cover multiple supermarket locations in the Norwich area. This fast-paced mobile role requires a visible security presence, customer service, and the ability to travel between sites.

You will monitor CCTV, respond to incidents, conduct patrols, complete incident reports, and uphold health and safety procedures. A valid SIA licence, UK driving licence, and enhanced DBS are required.

Qualifications

• DBS and BS7858 clearance required.
• SIA Licence (DS or SG) required; security experience preferred.
• Full UK driving licence and own vehicle recommended.
• Retail security or customer-facing experience advantageous.
• Strong observation and decision-making skills; excellent communication.

Responsibilities

• Provide a high-profile security presence to deter theft and incidents.
• Conduct regular patrols across store floors and perimeters.
• Monitor CCTV and identify suspicious activity in real time.
• Respond quickly to incidents, alarms, and emergencies.
• Carry out searches in line with policies and legal requirements.
• Liaise with store management and loss prevention teams.
• Produce clear incident reports in a timely manner.
• Deliver professional customer service and assist queries.
• De-escalate conflicts calmly and safely.
• Ensure health & safety and client procedures are followed.
• Travel between sites to support operations.

Skills

Right to work in UK

DBS check

BS7858 security clearance

SIA Licence (DS or SG)

UK driving licence

Own vehicle

Retail security experience

Observation skills

Decision making

Communication skills

Customer-focused

Flexibility across locations

Evenings/weekends/bank holidays

Job description

OCS UK & Ireland is seeking professional Retail Area Support Officers to cover multiple supermarket locations in the Norwich area. This fast-paced mobile role requires a visible security presence, customer service, and the ability to travel between sites.

You will monitor CCTV, respond to incidents, conduct patrols, complete incident reports, and uphold health and safety procedures. A valid SIA licence, UK driving licence, and enhanced DBS are required.