Dynamic Fitness Center Manager: Lead & Inspire

Horizon Leisure Centres; Guildford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free gym access for you and a guest

Employee discounts and wellbeing平台

Healthcare cash plan

Free 24/7 GP access via SmartHealth

Employee Assistance Programme

23 days annual leave + 8 bank holidays

Internal recognition schemes

Onsite parking

Hybrid and family-friendly policies

Generous sick pay scheme

Employee referral scheme

Company pension scheme

Death in service benefit

Job summary

Horizon Leisure Centres in Guildford is seeking an experienced Fitness Manager to lead day-to-day operations and ensure a first-class customer experience for visitors. You will oversee safety, cleanliness, training and performance management, reporting to the General Manager.

You will induct and develop staff, deliver group exercise classes, and manage opening/closing procedures while acting as duty manager when required. Travel to other sites may be necessary.

Qualifications

• 2+ years’ experience as a manager or team leader, preferably in a leisure environment.
• Gym Instructor Level 2 is essential.
• First Aid at Work and Emergency Response Training are desirable.
• Pool Plant Operator is desirable.
• Personal Trainer Level 3 is desirable.

Responsibilities

• Provide effective leadership and management of the Operations Teams, keeping your team engaged, motivated and informed and operating in line with our values.
• Ensure a first-class customer experience is delivered to all visitors; effectively handling customer queries, feedback and complaints.
• Be proactive in ensuring the safety and cleanliness and set up of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required.
• Carry out the induction and training of new starters and the development of existing team members.
• Conduct a programme of performance management including managing 1-2-1’s, absence, conduct, performance and continuous development.
• With direction from the General Manager and Group Sales Manager, implement opportunities for improvement.
• Carry out welcome visits with new customers.
• Deliver group exercise classes.
• Ensure the gym and fitness equipment is kept clean and in a safe condition.
• To be conversant with all aspects of opening and closing the centre following opening / closing procedures as attached
• To act as the manager on Duty until another manager is in the building if opening the centre – this means decision making and referring queries effectively to the person that is most suited to deal with any given situation but ONLY if it cannot be dealt with by you.
• To conduct prospective member tours of the facility and to be conversant with the joining procedures alongside expectations of the sales process for Horizon Leisure Centres (training required)
• To carry out pool and plunge pool testing as per the GLC schedule and report any anomalies immediately. (PPO course to be taken)

Skills

Leadership

Team management

Customer service

Health & safety

Training & development

Communication

Problem solving

Flexibility

Education

Gym Instructor Level 2

Personal Trainer Level 3

First Aid at Work

Emergency Response Training

Pool Plant Operator

Tools

Microsoft Office

Job description

Horizon Leisure Centres in Guildford is seeking an experienced Fitness Manager to lead day-to-day operations and ensure a first-class customer experience for visitors. You will oversee safety, cleanliness, training and performance management, reporting to the General Manager.

You will induct and develop staff, deliver group exercise classes, and manage opening/closing procedures while acting as duty manager when required. Travel to other sites may be necessary.