Dynamic Event Security Officer – Flexible, Competitive Pay

Carlisle Support Services; Cheltenham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible, casual work

Earned wage access

Full induction and ongoing training

Inclusive uniform

Refer a Friend £100 bonus

Pay above Living Wage rates

Progression to Supervisor

Job summary

Carlisle Support Services is recruiting Event Security Officers for Cheltenham Racecourse. You’ll help ensure safe, smooth events and deliver standout customer service to visitors across the season.

Role requires reliability, presentable appearance, and ability to learn quickly. Training is provided; opportunities exist for progression, flexible casual shifts, and access to earned wages.

Qualifications

• Friendly and approachable with a strong customer service focus.
• Willing to learn new skills and procedures.
• Able to follow instructions and take direction.
• Confident communicating in spoken and written English.
• Smart, presentable, punctual, and reliable.
• Committed to working at least 50% of the season dates.
• Hold a valid SIA Door Supervisor, Security Guarding, or Close Protection Licence.
• Able to meet BS7858 vetting standards for SIA ACS membership.

Responsibilities

• Being polite, professional, and approachable with members of the public and the client.
• Retaining and applying safety and evacuation procedures.
• Delivering world-class customer service to create a positive and memorable visitor experience.
• Knowing key locations on site (medical rooms, toilets, bars, etc.).
• Monitoring safety and reporting incidents (crowd capacities, intoxication, breaches, medical issues).
• Carrying out duties as briefed by supervisors, including access control, wayfinding, and ticket resolution.

Skills

Customer service

English communication

Professional presentation

Willingness to learn

Punctuality

Job description

Carlisle Support Services is recruiting Event Security Officers for Cheltenham Racecourse. You’ll help ensure safe, smooth events and deliver standout customer service to visitors across the season.

Role requires reliability, presentable appearance, and ability to learn quickly. Training is provided; opportunities exist for progression, flexible casual shifts, and access to earned wages.