Dynamic Equine Office Coordinator (Maternity Cover)

Ivc; Newbury; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

6.6 weeks’ annual leave

Birthday leave

Cycle to Work scheme

Healthcare Cash Plan

Pension scheme

Staff pet care discounts

Learning and development opportunities

Job summary

Donnington Grove Veterinary Group in Newbury Berkshire is seeking an Equine Secretary on a maternity-leave cover for 12 months. You will manage telephone inquiries, schedule client appointments, and oversee the appointment diary while handling payments, admissions, onboarding, and cost estimates.

The role is 35 hours per week with a Saturday rota. Excellent equine knowledge and a confident telephone manner are essential, with full training provided and proficiency in Microsoft Office and Outlook

Qualifications

• Excellent equine knowledge essential.
• Confident and friendly telephone manner required.
• Ability to work under pressure and in a fast-paced environment.

Responsibilities

• Respond to and manage incoming telephone inquiries and schedule client appointments while maintaining the diary.
• Process client payments, manage patient admissions and onboarding, and prepare cost estimates for services.
• Coordinate referrals and handle client correspondence.

Skills

Equine knowledge

Telephone manner

Tools

Microsoft Office

Outlook

Job description

Donnington Grove Veterinary Group in Newbury Berkshire is seeking an Equine Secretary on a maternity-leave cover for 12 months. You will manage telephone inquiries, schedule client appointments, and oversee the appointment diary while handling payments, admissions, onboarding, and cost estimates.

The role is 35 hours per week with a Saturday rota. Excellent equine knowledge and a confident telephone manner are essential, with full training provided and proficiency in Microsoft Office and Outlook