Dynamic Business Support Team Leader – Children & Families

Staffordshire County Council; The Brampton; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Local Government Pension Scheme

Learning and development opportunities

Staff wellbeing

Job summary

Staffordshire County Council is seeking a dynamic Business Support Team Leader to manage and coordinate business support services within Children and Families Services. The role requires an experienced leader with strong IT skills and a commitment to continuous improvement.

You will lead a team across district locations, ensure quality administrative support to frontline services, and contribute to service development and digital initiatives.

Qualifications

• Level 3 or Level 4 qualification in Business Administration or equivalent experience.
• GCSE English and Mathematics (Grade C/4 or above) or equivalent.
• Strong IT skills, including Microsoft 365 applications.

Responsibilities

• Lead, motivate and support a team of Business Support professionals across district locations.
• Ensure high-quality business support services are delivered efficiently and effectively to frontline Children and Families teams.
• Manage staff performance, attendance, wellbeing and development, creating a positive and supportive working environment.
• Coordinate workloads and resources to meet changing service demands and priorities.
• Contribute to recruitment, induction and training activities.
• Manage and monitor financial processes in line with County Council regulations and procedures.
• Support the management of office accommodation, facilities, equipment, health and safety and business continuity arrangements.
• Work collaboratively with managers and stakeholders to identify opportunities for service improvement.
• Promote innovation and digital ways of working to improve efficiency and customer experience.
• Analyse information and provide advice, guidance and solutions to support operational decision-making.
• Act as a visible leader, championing organisational values and continuous improvement across the service.

Skills

Team leadership

Organisational skills

Communication

IT skills

Data interpretation

Education

Business Administration Level 3/4

GCSE English & Maths

Tools

Microsoft 365

Job description

Staffordshire County Council is seeking a dynamic Business Support Team Leader to manage and coordinate business support services within Children and Families Services. The role requires an experienced leader with strong IT skills and a commitment to continuous improvement.

You will lead a team across district locations, ensure quality administrative support to frontline services, and contribute to service development and digital initiatives.