Dynamic 2nd Line Network Engineer – Cisco & Security

Network IT; Metropolitan Borough of Solihull; On-site; GBP 35,000 - 38,000; Full time

Job summary

Network IT in Solihull is seeking a capable 2nd Line Network Engineer to provide specialist support for enterprise networking environments. You will troubleshoot routing, switching, wireless, and security issues, manage tickets to resolution, and maintain clear communication with customers and stakeholders.

This on-site role operates Monday to Friday in a rotational pattern, offering involvement with Cisco, Fortinet, Meraki, and related technologies while delivering high-quality service within

Qualifications

• Proven experience in a 2nd Line Network Engineer or similar role.
• Strong knowledge of Cisco Routing & Switching technologies.

Responsibilities

• Provide 2nd line technical support for networking and connectivity incidents and service requests.
• Troubleshoot and resolve issues across routing, switching, wireless, security, and broadband technologies.
• Manage tickets through to resolution, ensuring all SLA commitments are achieved.
• Deliver clear and professional communication to customers throughout the support lifecycle.

Skills

Cisco R&S

Networking

Troubleshooting

Customer support

SLA management

Tools

ServiceNow

Job description

Network IT in Solihull is seeking a capable 2nd Line Network Engineer to provide specialist support for enterprise networking environments. You will troubleshoot routing, switching, wireless, and security issues, manage tickets to resolution, and maintain clear communication with customers and stakeholders.

This on-site role operates Monday to Friday in a rotational pattern, offering involvement with Cisco, Fortinet, Meraki, and related technologies while delivering high-quality service within