Dynamic 1st/2nd Line IT Support Engineer (Windows & Mac)
La Fosse
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Benefits offered by this job
Job summary
La Fosse is seeking a customer-focused 1st/2nd Line IT Support Engineer to join a fast-paced global organisation. You will support 3,500+ users across multiple international locations, handling hardware, software and networking issues.
You'll troubleshoot Windows, Mac, Microsoft 365 and cloud technologies, manage incidents through an ITSM platform, and assist with onboarding, hardware deployment and user access challenges. A discretionary bonus and excellent benefits accompany the role.
Qualifications
- Proven 1st/2nd line IT support experience.
- Strong Windows and Mac support experience.
- Microsoft 365 and Active Directory knowledge.
- Experience with ITSM/ticketing systems.
- Good hardware, software and network troubleshooting skills.
- Excellent communication and customer service skills.
Responsibilities
- Provide 1st and 2nd line support across hardware, software and networking.
- Manage incidents and service requests through an ITSM platform.
- Support Microsoft 365 and Active Directory administration.
- Provision and support Windows, Mac, iPhone and Android devices.
- Troubleshoot connectivity, remote access and user issues.
- Support onboarding, offboarding and hardware deployment projects.
- Liaise with third-party suppliers and escalate complex issues when required.
- Deliver excellent support to both office-based and remote users.
Skills
Tools
Job description
La Fosse is seeking a customer-focused 1st/2nd Line IT Support Engineer to join a fast-paced global organisation. You will support 3,500+ users across multiple international locations, handling hardware, software and networking issues.
You'll troubleshoot Windows, Mac, Microsoft 365 and cloud technologies, manage incidents through an ITSM platform, and assist with onboarding, hardware deployment and user access challenges. A discretionary bonus and excellent benefits accompany the role.
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