DVSA Earned Recognition & Operations Standards Lead Remote

First Bus Central Services; United Kingdom; Remote; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Simply Health & Smart Health

Employee assistance program (EAP)

Discounts on high street brands

Discounted train travel for you and a

Cycle to work scheme

Up to 25 days holiday + bank holidays

Pension scheme (share purchase option)

Job summary

First Bus is seeking an experienced Earned Recognition & Operations Standards Manager to lead governance, assurance and DVSA-aligned standards across the business. The role reports to the Head of Continuous Improvement and influences operations, engineering and transport teams across the UK.

You will define SOPs, implement audits, monitor ER performance and ensure consistent ways of working while maintaining regulatory compliance and risk control.

Qualifications

• Strong experience in operational compliance, audit, and standards management.
• Understanding of DVSA and Earned Recognition requirements.
• Experience developing governance frameworks and SOPs.

Responsibilities

• Lead the governance, oversight and ongoing development of the DVSA Earned Recognition framework across First Bus, supporting continued compliance and accreditation.
• Monitor Earned Recognition performance, ER112 notifications and action plans, ensuring escalation, reporting and timely resolution.
• Act as the subject matter expert for operational standards, DVSA requirements, driver management, control room procedures and safety-critical activities.
• Develop and maintain clear operational standards and standard operating procedures (SOPs), ensuring alignment with legislative/regulatory requirements.
• Design and implement self-audit and peer-audit frameworks with practical tools, checklists and guidance.
• Review and challenge deviations from agreed operational standards with risk assessments and governance approvals.
• Work with operational leaders, Transport Managers and Engineering teams to ensure standards are understood and applied.
• Chair compliance forums, review performance trends and identify governance improvements.
• Maintain a central repository of SOPs, ensuring documentation is accurate and accessible.
• Communicate regulatory changes to operational teams and embed compliance requirements.

Skills

Operational compliance

Audit

DVSA requirements

Earned Recognition

Governance frameworks

Job description

First Bus is seeking an experienced Earned Recognition & Operations Standards Manager to lead governance, assurance and DVSA-aligned standards across the business. The role reports to the Head of Continuous Improvement and influences operations, engineering and transport teams across the UK.

You will define SOPs, implement audits, monitor ER performance and ensure consistent ways of working while maintaining regulatory compliance and risk control.