DVSA Earned Recognition & Operations Standards Lead

First Bus; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits (Simply Health & Smart

Discounted train travel for you and 1+

Free bus pass

Cycle to work scheme

25 days holiday + bank holidays

Pension scheme & share purchase

Job summary

First Bus is seeking an Experienced Earned Recognition & Operations Standards Manager to lead governance, assurance and DVSA compliance across the business. You will drive the Earned Recognition framework, develop clear operational standards and implement robust audit processes.

Reporting to the Head of Continuous Improvement, you will collaborate with Operations, Engineering and Transport Managers to ensure consistency, monitor performance and promote best practice across depots and

Qualifications

• Experience in operational compliance, audit, assurance or standards management.
• Understanding DVSA/DVLA requirements and Earned Recognition frameworks.
• Experience creating governance frameworks, audits, SOPs or compliance tools.
• Ability to translate regulatory requirements into practical standards.
• Strong stakeholder management and influencing skills.
• Ability to influence without direct authority across units.
• Strong analytical and reporting abilities for compliance risk.

Responsibilities

• Govern DVSA Earned Recognition framework across First Bus.
• Monitor ER112 notifications, action plans and escalations.
• SME for operational standards, DVSA requirements and safety.
• Develop and maintain SOPs aligned with legislative requirements.
• Design self-audit and peer-audit frameworks with checklists and guidance.
• Review deviations with risk assessments and governance approvals.
• Work with Transport Managers and Engineering to ensure understanding and monitoring.
• Chair compliance forums and review trends to strengthen governance.
• Maintain central SOP repository and ensure documentation remains accurate.
• Communicate regulatory changes to operations and embed them.
• Share best practice across depots and regions with Continuous Improvement.

Skills

Operational compliance

DVSA Earned Recognition

Governance frameworks

SOPs / compliance tools

Stakeholder management

Data analysis & reporting

Job description

First Bus is seeking an Experienced Earned Recognition & Operations Standards Manager to lead governance, assurance and DVSA compliance across the business. You will drive the Earned Recognition framework, develop clear operational standards and implement robust audit processes.

Reporting to the Head of Continuous Improvement, you will collaborate with Operations, Engineering and Transport Managers to ensure consistency, monitor performance and promote best practice across depots and