DV-Cleared Senior ITSM Engineer: Secure ITSM & Cloud

Tektora; Basingstoke; Hybrid; GBP 60,000 - 85,000; Part time

Job summary

Tektora is seeking a DV Cleared Senior ITSM Engineer for a contract role to support a leading Defence and National Security IT provider. You will work on secure, large-scale ITSM deployments across hybrid environments.

The role requires extensive ITSM tooling installation and configuration experience, with exposure to cloud, on-premises and hybrid setups, and strong reporting capabilities.

Qualifications

• DV clearance is required for UK Sole National access.
• Extensive installation, configuration and customization of ITSM tooling.
• Experience in secure, large-scale environments and defence programmes.

Responsibilities

• Working as part of an Agile team reporting into the Senior ITSM Tooling Architect.
• Producing build documentation for the installation and configuration of ITSM tooling solutions.
• Installing, configuring and customising ITSM, ITIL and Service Desk tooling of varying size and complexity.
• Implementing highly secure, highly resilient, large scale ITSM tooling solutions.
• Delivering across cloud, on-premises and hybrid cloud environments.
• Working within ITSM, ITOM, ITIL and eTOM processes.
• Supporting integration with core infrastructure capabilities including Windows Server, Active Directory and SQL.
• Producing scripting, reporting and data manipulation to support the tooling estate.

Skills

DV Clearance

ITSM tooling

Agile team work

Scripting & Reporting

Education

ITIL v4 certification

Tools

CA Service Desk Manager

BMC Remedy

BMC Helix

ServiceNow

Cherwell

Freshworks

ManageEngine

Job description

Tektora is seeking a DV Cleared Senior ITSM Engineer for a contract role to support a leading Defence and National Security IT provider. You will work on secure, large-scale ITSM deployments across hybrid environments.

The role requires extensive ITSM tooling installation and configuration experience, with exposure to cloud, on-premises and hybrid setups, and strong reporting capabilities.