DV Cleared OSM Service Desk Agent

Experis (Austria); Greater London; Vor Ort; GBP 69.000 - 90.000; Vollzeit

Zusammenfassung

A London-based organisation seeks a 1st Line OSM Contact Centre Agent to join its Service Desk for six months, with potential extension. The role requires active DV clearance and a daily rate up to £430 via umbrella.

You will provide user support across Microsoft, networks and applications, log incidents, escalate where needed, and work a 24/7 shift rota. Location is London - Temple.

Benefits include working with a high-profile user community and contributing to critical IT services delivery.

Qualifikationen

• Active DV clearance is required.
• Experience supporting Windows Server environments and AD/DNS/GP.
• Willingness to work a 24/7 shift rota.
• Strong problem-solving and customer-focused communication.
• Experience with incident logging and basic network troubleshooting.

Aufgaben

• Provide technical end-user support across Microsoft products, networks and apps.
• Log incidents and manage queries via incident management tools.
• Understand customer environments to tailor support.
• Document actions and suggest process improvements.
• Diagnose issues, escalate complex problems, and maintain service levels.
• Collaborate with team members and stakeholders to resolve issues quickly.
• Continuously update technical knowledge to support evolving needs.

Kenntnisse

Problem solving

Under pressure work

Windows Server

Active Directory

DNS

Group Policy

Communication skills

24/7 shift rota

Tools

Veritas NetBackup

VMware

Windows Server

Active Directory

DNS

Group Policy

Horizon Brokers

Veeam

Jobbeschreibung

Job Title: 1st Line OSM Contact Centre Agent
Location: London - Temple
Duration: Six months initial, with potential for extension
Rate: Up to £430 per day via an approved umbrella company
Shift Pattern: MON-FRI 0700-1500 and every 3rd week 1100-1900
Must hold active DV clearance

Our client, a reputable organisation, is hiring for a dedicated 1st Line OSM Contact Centre Agent to join their Service Desk team. This is an exciting opportunity to support a high-profile user community, ensuring the smooth operation of critical IT services.

What you’ll be doing:

• Providing technical support to end users across multiple products and systems, including Microsoft, networks, and applications
• Logging incidents and managing queries via incident management tools
• Developing an understanding of customer environments to deliver tailored support
• Following established processes, documenting actions, and suggesting improvements
• Diagnosing issues, escalating complex problems, and maintaining service levels
• Collaborating effectively with team members and stakeholders to resolve issues promptly
• Continuously updating your technical knowledge to support evolving business needs.

What you’ll bring:

• Strong problem-solving skills with the ability to work under pressure
• Experience supporting Windows Server environments, including Active Directory, DNS, and Group Policy
• Familiarity with backup solutions like Veritas NetBackup and VMware technologies
• Good understanding of user account management and basic network troubleshooting
• Excellent communication skills and a proactive approach
• Ability to work on a 24/7 shift rota

Desired Skills:

• Knowledge of Windows Server 2012/2019, Windows 11 VDI, Horizon Brokers, Veeam, and HCI solutions
• Experience with Oracle/SQL, Exchange 2013, and server infrastructure
• Familiarity with VMware, Open VMS, and IDAM systems