DV-Cleared IT Service Desk Agent (1st Line)

Experis (Austria); Greater London; On-site; GBP 69,000 - 90,000; Full time

Job summary

A London-based organisation seeks a 1st Line OSM Contact Centre Agent to join its Service Desk for six months, with potential extension. The role requires active DV clearance and a daily rate up to £430 via umbrella.

You will provide user support across Microsoft, networks and applications, log incidents, escalate where needed, and work a 24/7 shift rota. Location is London - Temple.

Benefits include working with a high-profile user community and contributing to critical IT services delivery.

Qualifications

• Active DV clearance is required.
• Experience supporting Windows Server environments and AD/DNS/GP.
• Willingness to work a 24/7 shift rota.
• Strong problem-solving and customer-focused communication.
• Experience with incident logging and basic network troubleshooting.

Responsibilities

• Provide technical end-user support across Microsoft products, networks and apps.
• Log incidents and manage queries via incident management tools.
• Understand customer environments to tailor support.
• Document actions and suggest process improvements.
• Diagnose issues, escalate complex problems, and maintain service levels.
• Collaborate with team members and stakeholders to resolve issues quickly.
• Continuously update technical knowledge to support evolving needs.

Skills

Problem solving

Under pressure work

Windows Server

Active Directory

DNS

Group Policy

Communication skills

24/7 shift rota

Tools

Veritas NetBackup

VMware

Windows Server

Active Directory

DNS

Group Policy

Horizon Brokers

Veeam

Job description

A London-based organisation seeks a 1st Line OSM Contact Centre Agent to join its Service Desk for six months, with potential extension. The role requires active DV clearance and a daily rate up to £430 via umbrella.

You will provide user support across Microsoft, networks and applications, log incidents, escalate where needed, and work a 24/7 shift rota. Location is London - Temple.

Benefits include working with a high-profile user community and contributing to critical IT services delivery.