Duty/PMHW Team Administrator

Bradford District Care NHS Foundation Trust; Bradford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Health and wellbeing support packages

Development and learning opportunities

Armed Forces support (Bronze Award)

Job summary

Bradford District Care NHS Foundation Trust is seeking a Duty/PMHW Team Administrator to support the CAMHS multidisciplinary staff. You will handle high-quality written correspondence, provide verbal communication to patients and families, and undertake front-of-house duties at designated sites.

The role involves arranging appointments, liaising with other teams, and acting as a first point of contact while maintaining professional communication standards. Previous NHS admin experience is valued.

Qualifications

• GCSE A–C or RSA II (Level 2 qualification).
• EDCL or equivalent.
• Experience in customer service and administration.

Responsibilities

• Provide high quality written correspondence and verbal communication to patients, educational staff and parents.
• Offer families and young people telephone calls during staff absences.
• Undertake reception/front-of-house duties at designated sites.
• Arrange appointments, interpreters and transport as requested by the clinical team.
• Be the first point of contact for identified clinical services with professional communication.

Skills

Customer service

Diary management

Note taking

Organisational skills

Education

Level 2 qualification

EDCL or equivalent

Job description

Bradford District Care NHS Foundation Trust

Duty/PMHW Team Administrator

The closing date is 03 November 2026

Closing Date: 3rd November 2026

Shortlisting Date: 4thNovember 2026

Interview Date: 12thNovember 2026

Main duties of the job

To support the CAMHS multidisciplinary staff team, providing high quality written correspondence and verbal communication to patients/service users/educational staff and parents as required

Customer Service / Communication

Providing administrative support to Duty/PMHW team, liaising with relevant colleagues from other teams within CAMHS.

Offering families and young people telephone calls in case of staff absences.

Provide non-clinical information and advice to patients and relatives within the boundaries of the role

Undertaking reception and front of house duties at designated sites

Using e-technologies to improve efficient ways of communication e.g. using MST for meetings.

Arranging appointments, interpreters and booking of transport as and when requested by members of the clinical team.

Be a first point of contact for identified clinical services ensuring professional standards and the appropriate style of communication is deployed depending on the situation.

About us

Everything we do is underpinned by our core values: -

We Care - We act with respect and empathy, and always value difference

We Listen - We understand people's views and respond to their individual needs

We Deliver - We develop and provide excellent services and support our partners

We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including :Increase mileage rates for > 3500

• A wide range of health and wellbeing support packages
• A range of internal and external development and learning opportunities
• Plus many more.

We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme.

BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.

The Trust reserves the right to close this position early if a significant number of applications are received.

Job responsibilities

Please read the attached Job description and person specification for more details about this role.

Person Specification

Qualifications

• o Level 2 qualification in relevant field or equivalent level of Experience. (e.g. GCSE A-C or RSA II)
• o EDCL or equivalent

Experience

• Customer service experience (e.g. face to face, answering calls or correspondence)
• Administration/office experience (i.e. diary management, electronic filing systems, meeting preparation, note taking, inputting data, collating and presenting information)
• Providing administrative or secretarial support.
• Experience of organising competing demands and workloads.
• Experience of setting up and maintaining administrative systems and processes.
• Experience of working autonomously and proactively
• Administration/office experience supporting senior management/clinical functions within the public sector.
• Previous NHS experience
• Workflow management experience (e.g. job allocation)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Bradford District Care NHS Foundation Trust

Address

CAMHS, 2-8 Fieldhead House, Fieldhead Business Park

CAMHS, 2-8 Fieldhead House, Fieldhead Business Park