CAMHS Team Secretary

Transformation Unit; Lancashire; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Flexible working patterns

Job summary

Blackpool Teaching Hospitals NHS Foundation Trust is seeking a CAMHS Team Secretary to provide a full administrative and secretarial service within the CAMHS team. The role includes managing appointments, handling confidential information and coordinating office cover, while liaising with clinicians and other agencies.

This Band 3 post is part-time (26.25 sessions per week) on a permanent contract, with a pro rata salary of £25,760–£27,476. Flexible working patterns are encouraged.

Qualifications

• GCSEs or equivalent required.
• Business Administration NVQ level 2 or equivalent experience.
• Microsoft Office and IT qualifications.
• Experience using NHS systems – EMIS Web.
• Excellent interpersonal and communication skills.
• Excellent time management and ability to prioritise workload.
• Experience in busy reception/healthcare setting.

Responsibilities

• Provide comprehensive secretarial, administrative and information services to CAMHS clinical/duty teams.
• Manage appointments and correspondence; prepare routine and non-routine letters.
• Maintain confidentiality of patient information and use CAMHS patient IT systems correctly.
• Liaise with clinicians on queries from families and other agencies.
• Prioritise, plan and complete day-to-day work in line with targets.
• Assist in induction of new administrative staff.

Skills

Excellent interpersonal skills

Excellent communication

Excellent time management

Ability to multi-task

Microsoft Office proficiency

NHS EMIS Web experience

Education

Business Administration NVQ level 2

GCSEs or equivalent

Tools

Microsoft Office (Excel/Outlook/Word)

NHS EMIS Web

Job description

Main area CAMHS Grade NHS AfC: Band 3 Contract Permanent: hours over 4 days Hours Part time - 26.25 sessions per week (hours over 4 days) Job ref 382-NBC157-26

Employer Blackpool Teaching Hospitals NHS Foundation Trust Employer type NHS Site CAMHS Town Blackpool Salary £25,760 - £27,476 pro rata Salary period Yearly Closing 20/10/2026 23:59

CAMHS Team Secretary

NHS AfC: Band 3

Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.

We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.

We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.

Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.

Job overview

This post is based with the Child and Adolescent Mental Health Service (CAMHS). The post holder will work closely with the team to provide a full administrative and secretarial service. Key tasks for the post holder are the co-ordination and provision of administrative support to non-medical staff within the service including the managing of appointments systems, handling client information etc. The post holder will also participate in co-ordination of office cover within the Team.

Please note this role will not be eligible for sponsorship as it doesn't meet the minimum salary requirements for a skilled worker visa, therefore you must have appropriate right to work in the UK or your application will not be progressed to the next stage of Recruitment.

Main duties of the job

To provide a comprehensive secretarial, administrative and information service to the CAMHS Clinical and Duty Teams, in respect of managing of appointments, dealing with correspondence, composing as required routine and non-routine letters and other documentation related to the service i.e. reports, and taking personal responsibility for confidential issues.

Maintain and update clinical and non-clinical electronic systems.

Respect and maintain confidentiality of patient information, ensuring all typed patient records are correctly stored on CAMHS patient electronic information system, and telephone conversations are not overheard by the public.

To liaise with Clinicians when receiving queries from families, healthcare, social care professionals and other agencies.

Responsible for using own initiative to prioritise, plan, action and complete personal day to day work in line with local and national access and waiting targets.

Working for our organisation

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty-five-minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

Detailed job description and main responsibilities

Responsible for using own initiative to prioritise, plan, action and complete personal day to day work in line with local and national access and waiting targets.

Support the local induction of new administrative team members, including one to one training on software packages and office procedures.

Receive telephone calls from i.e. parents, GPs, Schools, Health and Social Care agencies.

Maintain a working knowledge of child protection procedures, reporting any concerns to Clinician/Manager.

Assist in ordering NHS supplies via NHS Supply chain and E-Procurement.

Under instruction from Admin Manager respond in a timely manner to Subject Access Requests received from the Data Access Team within strict time constraints

Person specification

• Good standard of general education 3 GCSEs or equivalent
• Business Administration NVQ level 2 or equivalent experience
• Microsoft office / IT qualifications
• Experience using Microsoft office excel outlook and word. Knowledge of communication via social media.
• Experience of working in a busy reception area/ office or healthcare setting
• Knowledge of maintaining confidentiality in the workplace
• Experience of NHS systems – EMIS web
• Excellent Interpersonal skills
• Excellent communication skills both written and verbal. Including accurate typing skills
• Excellent time management skills and the ability to prioritise own workload
• Friendly, approachable and works well as part of a team
• Ability to multi-task and remain calm and focused in a busy reception area
• Evidence of awareness to extend knowledge and personal development.

Any invitation to interview will be sent to the email account stated on your application form.

If the role you have applied for requires a Disclosure and Barring Services (DBS) check we will administer this as part of your pre-employment checks. Please note, you will be required to repay the cost on appointment. This will be collected via a salary deduction. You can choose whether to pay this over 1-3 months from your salary or as a one-off payment on commencement in post. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £24, Standard DBS check £24 and Enhanced DBS check £45.

You are encouraged where possible, to register for the DBS update service. This is an annual registration fee of £15. By registering for the update service you will not have the additional cost of repeated disclosures.

Should you withdraw your application, you may be required to reimburse the cost of the DBS check.

DBS checks remain free of charge for volunteer positions.

By submitting an application for this vacancy you are confirming your agreement to the above in the event you are successfully appointed.

The DBS Code of Practice can be accessed here .

Please ensure that you read the Person Specification attached below as your application will be judged against this.

Please note that every effort will be made to keep the vacancy live until published closing date, though there may be instances where such interest is generated, that for administrative reasons the post may close earlier.

Please note that in line with national NHS guidelines this Trust operates a strict non-smoking policy. Members of staff are not permitted to smoke on Trust premises or grounds at any time nor take breaks during working hours for the purposes of smoking.

The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name David Eaton Job title Service Manager Blackpool CAMHS & YoutherapY Email address [emailprotected] Telephone number 0800 121 7762 Option 1 Mobile [phone]