Duty Officer

London Borough of Waltham Forest; Greater London; On-site; GBP 31,000 - 33,000; Part time

Job summary

London Borough of Waltham Forest is seeking a reliable Duty Officer to oversee the day-to-day operations of our sports grounds, including Pastures Centre and Leyton Sports Ground. You will supervise staff, manage bookings, ensure safety, and maintain high service standards for a wide range of activities.

The role requires strong leadership, excellent communication, and the ability to work with flexible hours including mornings, evenings and weekends.

Qualifications

• Competent using a laptop/computer.
• First Aid qualification desirable.
• Good Time Management essential.
• Good Communication skills essential.
• Good Teamwork skills essential.
• Customer Service skills essential.
• Problem solving skills essential.

Responsibilities

• Oversee day-to-day operations of the sports ground.
• Supervise staff and provide key holder responsibilities.
• Ensure safety, security and cleanliness of facilities.
• Manage bookings, events and programmes.
• Deliver excellent customer service.
• Develop staff and promote inclusive culture.

Skills

Laptop proficiency

First Aid

Time management

Communication

Teamwork

Customer service

Problem solving

Job description

Organisation : London Borough of Waltham Forest

Salary: SC4 £31,290- £33,129

Retention Bonus/ Market Supplement: N/A

Contract Type: Permanent Contract - 20 hours with overtime available.

Number of openings: 1

Working hours per week: 20 hours per week (including Mornings, Evenings and Weekends)

Application Deadline: 30/11/26

Proposed Interview Date(s): TBC

Reference: 2162

About Us:

Bursting with culture, diversity and opportunity, the London Borough of Waltham Forest is a vibrant and inspiring place to work.

We are an ambitious and forward-thinking borough, delivering real change through Mission Waltham Forest - our bold plan to create a more equal borough by 2030. From tackling inequalities and building an inclusive economy to investing in regeneration and greener neighbourhoods, we are shaping a better future for our communities.

Our Council is resident-focused, insight-led and digitally enabled, with a strong commitment to inclusion, wellbeing and career development for our staff.

The London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This reflects our commitment to fair pay, employee wellbeing, progression and inclusive workplaces.

About the role:

A reliable, proactive and organised Duty Officer to oversee the day-to-day operations of our sports grounds (Pastures Centre & Leyton Sports Ground). Responsibilities include supervising staff, key holder responsibilities, ensuring the safety and security of the facilities, completing operational paperwork, maintaining high standards of cleanliness, managing bookings and events, and providing excellent customer service. The successful candidate will have strong leadership and communication skills, be able to work independently, and ensure the smooth and efficient running of the sports grounds.

Key Responsibilities

• - Daily Operations: Oversee the day-to-day operation of the sports ground, ensuring all bookings, activities and programmes are delivered smoothly, safely and efficiently.
• - Health and Safety: Ensure full compliance with health and safety policies, risk assessments, emergency procedures, safeguarding requirements and relevant legislation.
• - Customer Service: Deliver excellent customer service by responding promptly to enquiries, resolving complaints professionally and maintaining positive relationships with customers and stakeholders.
• - Facility Management: Monitor the condition, cleanliness and presentation of the site, ensuring all facilities remain safe, well-maintained and fit for purpose.
• - Sports Facilities Oversight: Supervise the safe and effective operation of sports halls, gyms, meeting rooms and other facilities, ensuring users receive a high-quality experience.
• - Emergency Management: Act as the designated Duty Officer during emergencies, incidents and evacuations, following established procedures and ensuring the safety of all site users.
• - Bookings and Events Coordination: Manage facility bookings, activities, events and programmes to support efficient delivery and maximise facility utilisation.
• - Security and Access Control: Ensure appropriate security measures are in place and adhered to, maintaining safe access to the site and its facilities.
• - Reporting and Administration: Complete shift reports, maintain accurate records of incidents and maintenance issues, and ensure all documentation is up to date and compliant.
• - Staff Development and Supervision: Support the induction, training and ongoing development of staff, monitor performance and promote a positive, inclusive team culture.
• - Continuous Improvement: Identify and implement opportunities to improve operational efficiency, customer satisfaction and service delivery standards.
• - Time Management: Demonstrate excellent time management skills, ensuring punctuality, reliability and effective prioritisation of duties throughout each shift.
• - Communication: Maintain outstanding verbal and written communication skills, engaging effectively with customers, colleagues, contractors and managers to ensure accurate and timely information sharing.

Additional Responsibility

• - Teamworking and Professional Conduct: Work collaboratively with colleagues across the organisation, demonstrating professionalism, flexibility and a commitment to delivering high-quality services at all times.

Qualifications and Requirements:

To be considered for this position, you should meet the following requirements:

• - Competent using a laptop/computer.
• - First Aid qualified desirable.
• - Good Time Management essential.
• - Good Communication skills essential.
• - Good Teamwork skills essential.
• - Customer Service skills essential.
• - Problem solving skills essential.

Terms and conditions:

• - Satisfactory employment references and CIFAS identity checks
• - Satisfactory declaration of interest
• - This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults
• - Satisfactory DBS check
• - First Aid qualified desirable
• - This post is politically restricted therefore the post holder is disqualified from undertaking certain political activities under the Local Government Officers (Political Restrictions) Regulations 1990.
• - As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives:

• - Promoting equality of opportunity
• - Opposing all forms of discrimination, intolerance and disadvantage
• - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.
• - Providing fair, appropriate, accessible and excellent Services to all.

Respecting Diversity is a core Council value.

Contact Information:

If you have any questions about this vacancy or the application process, please contact – Nadeem Butt. [e-mail] . 07988143358.