Trading Standards Enforcement Officers

London Borough of Waltham Forest; City Of London; On-site; GBP 42,000 - 54,000; Full time

Job summary

The London Borough of Waltham Forest is seeking an experienced professional to provide specialist investigative support and advice for Regulatory Services, focusing on trading standards and consumer protection. You will work on developing investigations, advising colleagues, and helping ensure compliance with relevant legislation while performing both office-based duties and site visits.

You will be expected to demonstrate knowledge of trading standards enforcement, hold or be eligible for the

Qualifications

• Trading Standards Practitioner Certificate/Diploma (TSPC/D), Diploma in Consumer Affairs & Trading Standards (DCATS), Diploma in Trading Standards (DTS)/DCA, or a Degree in Consumer Protection (e.g. BSc).
• Pass the Regulatory Compliance Officer Apprenticeship or Level 6 Apprenticeship.
• Knowledge and Experience: Demonstrate a comprehensive understanding of trading standards legislation and enforcement practices.
• Professional Qualification: Hold an appropriate professional qualification in trading standards or a related field.
• Skills: Exhibit excellent verbal and written communication skills, organizational abilities, and attention to detail.
• Initiative and Pressure Handling: Ability to work independently and manage tasks under pressure.
• Adaptability: Willing to work at flexible times, including evenings and weekends.

Responsibilities

• Investigative Support: Conduct thorough investigations into trading standards violations and consumer protection issues.
• Expert Advice: Provide specialist advice to colleagues and stakeholders on trading standards legislation and enforcement.
• Compliance Monitoring: Monitor and enforce compliance with trading standards regulations.
• Stakeholder Collaboration: Work closely with team members, colleagues from other regulatory services, and external stakeholders to resolve cases and complete project work.
• Flexible Working: Be prepared to carry out duties at flexible times, including occasional evenings and weekends.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Initiative

Working under pressure

Adaptability

Education

TSPC/D or DCATS or DTS/DCA

Degree in Consumer Protection

Regulatory Compliance Apprenticeship (Level 6)

Job description

• Investigative Support: Conduct thorough investigations into trading standards violations and consumer protection issues.
• Expert Advice: Provide specialist advice to colleagues and stakeholders on trading standards legislation and enforcement.
• Compliance Monitoring: Monitor and enforce compliance with trading standards regulations.
• Stakeholder Collaboration: Work closely with team members, colleagues from other regulatory services, and external stakeholders to resolve cases and complete project work.
• Flexible Working: Be prepared to carry out duties at flexible times, including occasional evenings and weekends.

We are a Home Office-licensed sponsor; however, for this specific role we are not able to provide Skilled Worker visa sponsorship. To be considered, you must already hold a form of UK work authorisation that does not require sponsorship., In this role, you will be responsible for developing and delivering specialist investigative support and advice for Regulatory Services, focusing on trading standards and consumer protection. Your expertise will help ensure compliance with relevant legislation and safeguard consumer rights. You will be expected to perform both office-based work and site visits as part of your investigative duties. Collaboration with team members and external stakeholders is essential to successfully fulfilling the role's responsibilities.

• Trading Standards Practitioner Certificate/Diploma (TSPC/D), or
• Diploma in Consumer Affairs & Trading Standards (DCATS), or
• Diploma in Trading Standards (DTS)/Diploma in Consumer Affairs (DCA), or
• Degree in Consumer Protection (i.e. BSc).
• or passed the Regulatory Compliance Officer Apprenticeship or the Level 6 Apprenticeship
• Knowledge and Experience: Demonstrate a comprehensive understanding of trading standards legislation and enforcement practices.
• Professional Qualification: Hold an appropriate professional qualification in trading standards or a related field.
• Skills: Exhibit excellent verbal and written communication skills, organizational abilities, and attention to detail.
• Initiative and Pressure Handling: Show the ability to work independently and manage tasks under pressure.
• Adaptability: Be adaptable and willing to work at flexible times, including evenings and weekends.

Please see the Role Profile for full details. Terms and conditions: Satisfactory employment references and CIFAS identity checks; Satisfactory declaration of interest; This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults; Satisfactory DBS check; Continued professional body registration; Suitable driver's license; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment., Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.

The Council is committed to meeting its 4 equality objectives:

• Promoting equality of opportunity
• Opposing all forms of discrimination, intolerance and disadvantage
• Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.
• Providing fair, appropriate, accessible and excellent Services to all.

Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.