Duty Manager - Weybridge, Surrey

Lawn Tennis Club Limited; Weybridge; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

St George’s Hill Lawn Tennis Club in Weybridge, Surrey, is recruiting a Full Time Duty Manager (40 hours) to lead daily operations and ensure a high level of member service.

The ideal candidate will be proactive, calm under pressure, and capable of coordinating with maintenance and senior staff. A flexible 5 days out of 7 schedule, including mornings, afternoons and evenings, is required.

Qualifications

• Front of house experience and member interaction
• First Aid certification and readiness
• Safeguarding awareness and procedures
• Excellent written and verbal communication skills

Responsibilities

• Respond promptly to operational issues and inform the Head of Department, Maintenance team, or Senior Management.
• Coordinate with external contractors and ensure club procedures are followed in the absence of the Maintenance team.
• Document incidents or emergencies and ensure appropriate follow-up actions.
• Conduct basic health and safety tasks as required.
• Hold and maintain valid First Aid and Emergency Response certification.
• Attend to member needs and provide cross-departmental support during busy periods.
• Cover breaks to ensure smooth day-to-day operations and supervise staff attendance.
• Oversee daily opening and closing checks across areas and report issues to Senior Management.
• Assist maintenance and operation of pool plant facilities under guidance.
• Address staffing concerns and complete required documentation.
• Handle in-person member complaints professionally and efficiently.
• Gain knowledge of Front-of-House and F&B services for cross-department support.

Skills

Front of house

First Aid

Safeguarding

Communication skills

Job description

Duty Manager - Weybridge, Surrey

Salary Competitive salary based on previous experience.

St George’s Hill Lawn Tennis Club are recruiting for a Full Time Duty Manager (40 Hours)

Ideal Candidate Profile:

We are looking for a proactive and enthusiastic individual who is passionate about delivering excellent service and creating a positive environment for our members. The ideal candidate will:

• Exhibit a positive attitude and consistently contribute to a welcoming atmosphere for members and colleagues alike.
• Demonstrate excellent communication skills, both written and verbal.
• Remain calm under pressure and work efficiently as part of a collaborative team.
• Be flexible and available to work 5 days out of 7 on a rotation basis to include mornings, afternoons and evenings.

Key Responsibilities:

• Respond promptly and appropriately to operational issues, ensuring the relevant Head of Department (HOD), Maintenance team, or Senior Management is informed to facilitate a timely and positive resolution.
• Liaise with external contractors, ensuring adherence to club procedures in the absence of the Maintenance team.
• Manage and document any incidents or emergencies, ensuring appropriate follow-up actions are taken.
• Conduct essential Health & Safety compliance tasks as required.
• Hold and maintain valid mandatory First Aid and Emergency Response certification.
• Anticipate and respond to member needs, both on an individual and operational level.
• Provide cover for team members during breaks to ensure smooth day-to-day operations.
• Perform daily opening and closing checks across all areas, addressing any issues and reporting them to Senior Management and the appropriate HOD.
• Support the maintenance and operation of pool plant facilities in accordance with company standards and Maintenance team’s guidance.
• Monitor staff punctuality and attendance, ensuring any instances of lateness or sickness are accurately recorded and communicated to the relevant personnel.
• Address and resolve immediate staffing concerns, including the completion and submission of required documentation.
• Handle and resolve in-person member complaints in a professional and efficient manner.
• Undertake basic maintenance tasks in the absence of the Maintenance team.
• Gain knowledge of all operational areas—including Front-of-House and F&B services to provide cross-departmental support during busy periods.

Desired Skills:

• Front of house/member interaction experience.
• First Aid.
• Safeguarding.
• Competitive salary based on previous experience.